IS
Ian S
1 reviews | Active since Dec 2017
23 Apr 2026, 10:23
Experian incompetence
For two MONTHS my attorneys have been sending them emails with a rescission order and relevant documents. All ignored. Phone calls are met with promises of "making a note on their system" but they simply don't. Finally I loaded the documents on their website myself and now they want ANOTHER 20 business days to comply with a court order! Utterly unhelpful and useless staff who simply disregard court orders! Very quick to load judgements but when it comes to removals they just don't do their job.
Helpful (0)
Replies (12)0
Replies (12)
Experian SA's replyOfficial
28 Apr 2026, 11:57 Hi Ian,
We note your concerns regarding the removal of a judgment and the dissatisfaction you have expressed with your recent experience.
To ensure your matter receives appropriate attention and can be reviewed more thoroughly, please provide the relevant reference number(s). This will allow a dedicated team to assess the matter and assist further.
Thank you for raising your concerns.
Kind regards,
Experian Consumer Care
We note your concerns regarding the removal of a judgment and the dissatisfaction you have expressed with your recent experience.
To ensure your matter receives appropriate attention and can be reviewed more thoroughly, please provide the relevant reference number(s). This will allow a dedicated team to assess the matter and assist further.
Thank you for raising your concerns.
Kind regards,
Experian Consumer Care
Best regards,
Experian SA's reply28 Apr 2026, 11:57
Official
Hi Ian,
We note your concerns regarding the removal of a judgment and the dissatisfaction you have expressed with your recent experience.
To ensure your matter receives appropriate attention and can be reviewed more thoroughly, please provide the relevant reference number(s). This will allow a dedicated team to assess the matter and assist further.
Thank you for raising your concerns.
Kind regards,
Experian Consumer Care
We note your concerns regarding the removal of a judgment and the dissatisfaction you have expressed with your recent experience.
To ensure your matter receives appropriate attention and can be reviewed more thoroughly, please provide the relevant reference number(s). This will allow a dedicated team to assess the matter and assist further.
Thank you for raising your concerns.
Kind regards,
Experian Consumer Care
Best regards,
IS
Ian S's updateReviewer Update
28 Apr 2026, 12:21YOU DON'T RESPOND TO EMAILS!
I have even reported you to the NCR and have advise my attorneys to now proceed with a contempt of court application against you. Since February my attorneys have called and emailed you and your staff claim they will attend, make notes on the system, but NOTHING was done!
NOT ONCE did any of your so-called consultants request my attorneys to load the documents on the website! Why should they?? You have been provided with the COURT ORDER! You just chose to disregard it!
Now that I have submitted the docs on your website you want ANOTHER 20 days!? Besides the TWO MONTHS you already had!?
On the online chat your consultant told me (after I explained it has been 2 months of ONLY frustration with you) they would get back to me in 72 hours. That was 2 weeks ago!
It literally takes 30 seconds to call the plaintiff attorneys and verify the court order!
The only reference number I have is the one from your website, and all you can say is 20 days! While you have had 60 already!
You received the emails, you just chose not to respond.
I have even reported you to the NCR and have advise my attorneys to now proceed with a contempt of court application against you. Since February my attorneys have called and emailed you and your staff claim they will attend, make notes on the system, but NOTHING was done!
NOT ONCE did any of your so-called consultants request my attorneys to load the documents on the website! Why should they?? You have been provided with the COURT ORDER! You just chose to disregard it!
Now that I have submitted the docs on your website you want ANOTHER 20 days!? Besides the TWO MONTHS you already had!?
On the online chat your consultant told me (after I explained it has been 2 months of ONLY frustration with you) they would get back to me in 72 hours. That was 2 weeks ago!
It literally takes 30 seconds to call the plaintiff attorneys and verify the court order!
The only reference number I have is the one from your website, and all you can say is 20 days! While you have had 60 already!
You received the emails, you just chose not to respond.
IS
Ian S's update28 Apr 2026, 12:21
Reviewer Update
YOU DON'T RESPOND TO EMAILS!
I have even reported you to the NCR and have advise my attorneys to now proceed with a contempt of court application against you. Since February my attorneys have called and emailed you and your staff claim they will attend, make notes on the system, but NOTHING was done!
NOT ONCE did any of your so-called consultants request my attorneys to load the documents on the website! Why should they?? You have been provided with the COURT ORDER! You just chose to disregard it!
Now that I have submitted the docs on your website you want ANOTHER 20 days!? Besides the TWO MONTHS you already had!?
On the online chat your consultant told me (after I explained it has been 2 months of ONLY frustration with you) they would get back to me in 72 hours. That was 2 weeks ago!
It literally takes 30 seconds to call the plaintiff attorneys and verify the court order!
The only reference number I have is the one from your website, and all you can say is 20 days! While you have had 60 already!
You received the emails, you just chose not to respond.
I have even reported you to the NCR and have advise my attorneys to now proceed with a contempt of court application against you. Since February my attorneys have called and emailed you and your staff claim they will attend, make notes on the system, but NOTHING was done!
NOT ONCE did any of your so-called consultants request my attorneys to load the documents on the website! Why should they?? You have been provided with the COURT ORDER! You just chose to disregard it!
Now that I have submitted the docs on your website you want ANOTHER 20 days!? Besides the TWO MONTHS you already had!?
On the online chat your consultant told me (after I explained it has been 2 months of ONLY frustration with you) they would get back to me in 72 hours. That was 2 weeks ago!
It literally takes 30 seconds to call the plaintiff attorneys and verify the court order!
The only reference number I have is the one from your website, and all you can say is 20 days! While you have had 60 already!
You received the emails, you just chose not to respond.
IS
Ian S's updateReviewer Update
28 Apr 2026, 12:23The documents can be found under ref: EXP***6-CD204807 but all you will say is 20 days. You don't UNDERSTAND that you have had 60 days already.
IS
Ian S's update28 Apr 2026, 12:23
Reviewer Update
The documents can be found under ref: EXP***6-CD204807 but all you will say is 20 days. You don't UNDERSTAND that you have had 60 days already.
IS
Ian S's updateReviewer Update
05 May 2026, 07:49And STILL no response from your so-called dedicated team!
Kindly enlighten us why the documents have to be submitted to your website? Which law dictates that? Why when my attorneys provided you with the court order, did you not request the documents to be loaded?
Why are you not doing your job?
Why do you disregard a court order?
Why do you disregard the law of this country?
Kindly enlighten us why the documents have to be submitted to your website? Which law dictates that? Why when my attorneys provided you with the court order, did you not request the documents to be loaded?
Why are you not doing your job?
Why do you disregard a court order?
Why do you disregard the law of this country?
IS
Ian S's update05 May 2026, 07:49
Reviewer Update
And STILL no response from your so-called dedicated team!
Kindly enlighten us why the documents have to be submitted to your website? Which law dictates that? Why when my attorneys provided you with the court order, did you not request the documents to be loaded?
Why are you not doing your job?
Why do you disregard a court order?
Why do you disregard the law of this country?
Kindly enlighten us why the documents have to be submitted to your website? Which law dictates that? Why when my attorneys provided you with the court order, did you not request the documents to be loaded?
Why are you not doing your job?
Why do you disregard a court order?
Why do you disregard the law of this country?
Experian SA's replyOfficial
05 May 2026, 11:34Good day
Kindly note that the matter has been escalated to Data team to remove the judgement - EXP***6-CD204807
Warmest Regards
Kindly note that the matter has been escalated to Data team to remove the judgement - EXP***6-CD204807
Warmest Regards
Best regards,
Experian SA's reply05 May 2026, 11:34
Official
Good day
Kindly note that the matter has been escalated to Data team to remove the judgement - EXP***6-CD204807
Warmest Regards
Kindly note that the matter has been escalated to Data team to remove the judgement - EXP***6-CD204807
Warmest Regards
Best regards,
IS
Ian S's updateReviewer Update
06 May 2026, 11:03Lies once again!
Below message when queried online:
"dispute still under investigations, once resolved feedback will be sent to advise. (Further note we do not count weekends and public holidays)."
For THREE MONTHS your staff have done NOTHING!!
THREE MONTHS to make a simple phone call to verify the COURT ORDER!
Below message when queried online:
"dispute still under investigations, once resolved feedback will be sent to advise. (Further note we do not count weekends and public holidays)."
For THREE MONTHS your staff have done NOTHING!!
THREE MONTHS to make a simple phone call to verify the COURT ORDER!
IS
Ian S's update06 May 2026, 11:03
Reviewer Update
Lies once again!
Below message when queried online:
"dispute still under investigations, once resolved feedback will be sent to advise. (Further note we do not count weekends and public holidays)."
For THREE MONTHS your staff have done NOTHING!!
THREE MONTHS to make a simple phone call to verify the COURT ORDER!
Below message when queried online:
"dispute still under investigations, once resolved feedback will be sent to advise. (Further note we do not count weekends and public holidays)."
For THREE MONTHS your staff have done NOTHING!!
THREE MONTHS to make a simple phone call to verify the COURT ORDER!
IS
Ian S's updateReviewer Update
06 May 2026, 11:07image.png 75.64 KB
IS
Ian S's update06 May 2026, 11:07
Reviewer Update
image.png 75.64 KB
IS
Ian S's updateReviewer Update
06 May 2026, 11:12You can deny the court order was supp**** in February all you want. We have the email proof and will take the matter further until you pay for contempt of court.
IS
Ian S's update06 May 2026, 11:12
Reviewer Update
You can deny the court order was supp**** in February all you want. We have the email proof and will take the matter further until you pay for contempt of court.
IS
Ian S's updateReviewer Update
11 May 2026, 15:48Here is proof of your staff doing their job hey. Escalated according to you!
image.png 88.92 KB
image.png 88.92 KB
IS
Ian S's update11 May 2026, 15:48
Reviewer Update
Here is proof of your staff doing their job hey. Escalated according to you!
image.png 88.92 KB
image.png 88.92 KB
IS
Ian S's updateReviewer Update
11 May 2026, 15:49The whole lot of you should be fired!
IS
Ian S's update11 May 2026, 15:49
Reviewer Update
The whole lot of you should be fired!
Experian SA's replyOfficial
12 May 2026, 08:57Good day
We have followed up with the data team for further assistance.
Warmest Regards
We have followed up with the data team for further assistance.
Warmest Regards
Best regards,
Experian SA's reply12 May 2026, 08:57
Official
Good day
We have followed up with the data team for further assistance.
Warmest Regards
We have followed up with the data team for further assistance.
Warmest Regards
Best regards,
IS
Ian S's updateReviewer Update
12 May 2026, 10:29" Good day
We have followed up with the data team for further assistance.
Warmest Regards "
Oh please, they haven't done anything in 3 months!
We have followed up with the data team for further assistance.
Warmest Regards "
Oh please, they haven't done anything in 3 months!
IS
Ian S's update12 May 2026, 10:29
Reviewer Update
" Good day
We have followed up with the data team for further assistance.
Warmest Regards "
Oh please, they haven't done anything in 3 months!
We have followed up with the data team for further assistance.
Warmest Regards "
Oh please, they haven't done anything in 3 months!