Experian ********** Customer Service

I've been trying to clear a bad credit score shown by Experian (compuscan and mycreditexpert.co.za) and I must categorically state that the service has been **********.

I decided to register with mycreditexpert.co.za to check my credit score. The following information surprised me:

1. The home page shows my name and ID number correctly 2. The information tabs refer to me as someone else with a different ID number and incorrect work history 3. The accounts tab show exactly the accounts in arrears that also appear on my credit score each time I apply for credit i.e. Dentec Credit-Rage, Totalsport (rcs) and FNB account.

I have never, at any given point in time, app**** for credit with Dentec Credit Rage, Totalsport (rcs). Although I have an account with FNB, my FNB account is current with no arrears.

Upon making formal enquiry with Experian on email, I received a response from Emile requesting that I furnish an affidavit etc. I sent, on email, documentation as well as screenshots from both compuscan and mycreditexpert.co.za showing the accounts in arrears. I also attached an account confirmation letter from FNB to proof that my FNB account is current without the listed arrears.

I did not hear from Emile and subsequently Gareth responded to the email I had sent. Gareth directed me to a ********** credit application which I completed. However, each time I send an email to Gareth, I receive an undelivered mail notification that reads:

Delivery has failed to these recipients or groups:

*** The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

The landline contact number on Gareth's signature is not functional.

Please assist me, my credit score is being ruined through accounts I have never opened whilst Experian that has listed such accounts seem too reluctant to correct the ***** in my credit score.

Kind regards, CM