Experian has your information before you are lawfully in default

After dealing with MIBCO for decades, my employer started getting letters of demands for arrears payments. On 28 February 2025, this was sent to them (NOTE HOW AWESOMELY THEY ARE ABUSING THEIR RELATIONSHIP WITH THE CREDIT BUREAU, EXPERIAN)

"Your email dated 14th February 2025 with Final Letter of Demand and Employer Statement dated 13th February 2025 attached to said email bear reference. . .

It is evident that there is a reconciliation discrepancy between the statement and payment records; however, it is also apparent that the employer should presently hold a credit status with the council in the amount of R***

. . . It is, therefore, a significant concern and a source of considerable embarrassment for the employer to receive not only a final demand but also a notification from a private credit bureau indicating that the employer's alleged default status will lead to a negative entry on the bureau's records.

I welcome any corrections if I am mistaken, but the correspondence from Experian serves as an official notification that “. . . should the above indebtedness not be settled, the default status will be provided to the credit bureau. This will then be indicated against your credit record. . .”

The final demand (FROM MIBCO) stipulates that payment must be made within 21 (twenty-one) days of receiving this notice, i.e. received on 14 February 2025. Should the outstanding amounts remain unpaid, a credit listing will occur 30 (thirty) days following the issuance of the final demand. Experian issued their notice on 27 February 2025, a mere 13 (thirteen) days following the receipt of the final demand. Additionally, Experian has assigned their own reference number, 18049 (MIBCO/Experian reference number ***8), suggesting that the council acted prematurely regarding their letter of demand and failed to observe the necessary 30(thirty)-day waiting period before designating the employer as a defaulting creditor.

The disingenuous language used by Experian, suggesting that the council will supposedly furnish the defaulting status to Experian for inclusion, represents a troubling misuse of authority on the part of both Experian and MIBCO as it is quite apparent from the very fact that Experian felt authorized or mandated to issue the notice, that this information has already been provided to Experian by the council

The actions of MIBCO in employing the National Credit Act via Experian without justifiable reason represent a significant misuse of authority. This approach appears to violate the provisions of the National Credit Act due to its premature execution. It raises concerns as to why MIBCO would target an employer with a valid grievance by engaging in unfounded actions and misusing the powers conferred by the National Credit Act.

. . . Failure to deliver a precise reconciliation will regrettably necessitate the employer to report this misconduct by both MIBCO and Experian to the National Credit Regulator. Additionally, please ensure that the credits as originally reported by the employer which has not yet been rectified, is incorporated into the appropriate reconciliation statements.

This communication serves as an official notification that the employer retains its legal rights against MIBCO and Experian, including the right to seek costs if deemed necessary, as the employer will no longer accept the incompetence and ************ tactics employed by the council."

Except for an automatically allocated reference number from EXPERIAN, nothing has been resolved.

. . . The lack of response from Experian would be amusing if it were not so grave. MIBCO, we are finished with this back-and-forth. It has come to our attention that MIBCO has engaged in questionable practices by charging interest on amounts due in the future. Since when is this considered fair financial conduct?

Experian, please be aware that this correspondence is also directed to you. We are currently assessing the damages and reputational harm incurred in order to initiate formal proceedings against you.

Both parties should note that I am including the Registrar of Labour in this communication, as we are requesting a formal investigation into the actions of MIBCO and Experian.

To the Financial Services Regulator included in this email, please be informed that we have made efforts to resolve this matter with Experian internally; however, aside from receiving an automated email with a reference number, no resolution has been provided.

. . . Along with this document, I am including my official notice dated 28 February 2025, which serves as the initial step in our formal complaint to the Registrar of Labour and the Financial Services Regulator. . .

MIBCO and Experian are abusing the powers granted to them by law, let's hope their oversight committees (Department of Labour and Department of Treasury and Finance) resolve this.