TK
Thabang K
1 reviews | Active since Nov 2018
08 Sept 2020, 13:53
Experian has poor services towards their client
I am honestly dissatisfied about the service I am getting from experian they ask you to login a dispute on line yet when you do there's no assistance you call no one answers, DEAR EXPERIAN CAN YOU PLEASE ASSIST TO UPDATE MY SLEEPMASTERS ACCOUNT I LOGGED A DISPUTE ON MY CREDIT EXPERT ONLINE YOUR WEBSITE BUT IT HAS NOT BEEN UPDATED EVEN TODAY THIS ACCOUNT BALANCE IT'S INCORRECT AND I ATTACHED ALL THE REQUIRED DOCUMENTS YOU GUYS DIDN'T GET BACK TO ME NO EMAIL NO NOTIFICATION OF MY DISAPUTE BEING ACKNOWLEDGED PLEAE ANYONE CAN YOU ASSIST MY ID NUMBER IS *** AND MY CONTACT NUMBER IS ***
Helpful (0)
Replies (4)0
Replies (4)
Experian SA's replyOfficial
08 Sept 2020, 22:16Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Experian Contact Centre
Experian SA's reply08 Sept 2020, 22:16
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Experian Contact Centre
TK
Thabang K's updateReviewer Update
09 Sept 2020, 15:29Dear Experian and Rhufiwa
I have never been so franstated in my life how is it possible for rhufiwa to call me with regards to my disputed and nothing has been done? I mean really come on guys I had to use my own phone again spoke to David who told me that Rhufiwa is handling my dispute, why do you refer your clients to login disputes and still don't do anything about it David and rhufiwa confirmed that my documents were received PLEASE EXPERIAN SO NOT MAKE PEOPLE'S LIVES SO EFFORTLESS AND HOPELESS IF YOUR INTENTIONS ARE NOT CLEAR LIKE REALLY WHAT AM I SUPPOSED TO DO NOW? CAN ANY ONE PLEASE START TAKING ME SERIOUSLY CAUSE IT IS REALLY NOT ON OR IS IT YOUR WAY OF TELLING ME I SHOULD REFER MY MATTER TO THE OMBUDS MAN? IF SO PLEASE STOP WAISTING MY TIME TO ADVISE ME RO REFER TO COMMUNICATION CAHNNELS THAT YOU DON'T EVEN HAVE TIME TO MONITOR.
SEE BELOW EMAIL I HAVE SEND TO *** AND THE TEMPLATEPROVIDED FOR BY RHUFIWA
Dear Rhofiwa and Experian
Please find attached copy of my documentation and my proof of residence relevant to my dispute.
Please kindly update this account as the payment history is incorrect this account has never been updated since the balance reflecting on my credit report is incorrect.
On the other hand I am struggling to get August statement from the creditor since June till today they asked me to call the head office I did but no body answer.
Please assist to update this account accordingly as it is up to date and I am still paying this account have been requesting my August statement from JDG as I was advised by sleepmaster branch to call JDG their head office to request my statement till today I haven't received any feedback from them. However they confirmed that this account is still outstanding and not in arrears.
Kind regardsThabang Kola Dispute Application FormName and Surname | Thabang Kola
Identity Number | ***
Cellphone number | ***
Preferred e-mail address | ***
Please attach your proof of identity
Please attach your proof of address, which is not older than three months.Ward counsellor letters are unfortunately not permissible.
.Date of recently consulted credit report | 08/09/2020
Account name | Sleep Masters Account
Account number | ***
Date of last payment indicated on the credit report | 23/08/2019
Status of account indicated on the credit report (open/closed/paid up) | Open
Date of payment as referenced in the settlement letter | 27/01/2020
Confirm with YES that the statement or settlement letter confirming that the account has been brought up to date 59 days or more ago has / YES Show quoted text
I have never been so franstated in my life how is it possible for rhufiwa to call me with regards to my disputed and nothing has been done? I mean really come on guys I had to use my own phone again spoke to David who told me that Rhufiwa is handling my dispute, why do you refer your clients to login disputes and still don't do anything about it David and rhufiwa confirmed that my documents were received PLEASE EXPERIAN SO NOT MAKE PEOPLE'S LIVES SO EFFORTLESS AND HOPELESS IF YOUR INTENTIONS ARE NOT CLEAR LIKE REALLY WHAT AM I SUPPOSED TO DO NOW? CAN ANY ONE PLEASE START TAKING ME SERIOUSLY CAUSE IT IS REALLY NOT ON OR IS IT YOUR WAY OF TELLING ME I SHOULD REFER MY MATTER TO THE OMBUDS MAN? IF SO PLEASE STOP WAISTING MY TIME TO ADVISE ME RO REFER TO COMMUNICATION CAHNNELS THAT YOU DON'T EVEN HAVE TIME TO MONITOR.
SEE BELOW EMAIL I HAVE SEND TO *** AND THE TEMPLATEPROVIDED FOR BY RHUFIWA
Dear Rhofiwa and Experian
Please find attached copy of my documentation and my proof of residence relevant to my dispute.
Please kindly update this account as the payment history is incorrect this account has never been updated since the balance reflecting on my credit report is incorrect.
On the other hand I am struggling to get August statement from the creditor since June till today they asked me to call the head office I did but no body answer.
Please assist to update this account accordingly as it is up to date and I am still paying this account have been requesting my August statement from JDG as I was advised by sleepmaster branch to call JDG their head office to request my statement till today I haven't received any feedback from them. However they confirmed that this account is still outstanding and not in arrears.
Kind regardsThabang Kola Dispute Application FormName and Surname | Thabang Kola
Identity Number | ***
Cellphone number | ***
Preferred e-mail address | ***
Please attach your proof of identity
Please attach your proof of address, which is not older than three months.Ward counsellor letters are unfortunately not permissible.
.Date of recently consulted credit report | 08/09/2020
Account name | Sleep Masters Account
Account number | ***
Date of last payment indicated on the credit report | 23/08/2019
Status of account indicated on the credit report (open/closed/paid up) | Open
Date of payment as referenced in the settlement letter | 27/01/2020
Confirm with YES that the statement or settlement letter confirming that the account has been brought up to date 59 days or more ago has / YES Show quoted text
TK
Thabang K's update09 Sept 2020, 15:29
Reviewer Update
Dear Experian and Rhufiwa
I have never been so franstated in my life how is it possible for rhufiwa to call me with regards to my disputed and nothing has been done? I mean really come on guys I had to use my own phone again spoke to David who told me that Rhufiwa is handling my dispute, why do you refer your clients to login disputes and still don't do anything about it David and rhufiwa confirmed that my documents were received PLEASE EXPERIAN SO NOT MAKE PEOPLE'S LIVES SO EFFORTLESS AND HOPELESS IF YOUR INTENTIONS ARE NOT CLEAR LIKE REALLY WHAT AM I SUPPOSED TO DO NOW? CAN ANY ONE PLEASE START TAKING ME SERIOUSLY CAUSE IT IS REALLY NOT ON OR IS IT YOUR WAY OF TELLING ME I SHOULD REFER MY MATTER TO THE OMBUDS MAN? IF SO PLEASE STOP WAISTING MY TIME TO ADVISE ME RO REFER TO COMMUNICATION CAHNNELS THAT YOU DON'T EVEN HAVE TIME TO MONITOR.
SEE BELOW EMAIL I HAVE SEND TO *** AND THE TEMPLATEPROVIDED FOR BY RHUFIWA
Dear Rhofiwa and Experian
Please find attached copy of my documentation and my proof of residence relevant to my dispute.
Please kindly update this account as the payment history is incorrect this account has never been updated since the balance reflecting on my credit report is incorrect.
On the other hand I am struggling to get August statement from the creditor since June till today they asked me to call the head office I did but no body answer.
Please assist to update this account accordingly as it is up to date and I am still paying this account have been requesting my August statement from JDG as I was advised by sleepmaster branch to call JDG their head office to request my statement till today I haven't received any feedback from them. However they confirmed that this account is still outstanding and not in arrears.
Kind regardsThabang Kola Dispute Application FormName and Surname | Thabang Kola
Identity Number | ***
Cellphone number | ***
Preferred e-mail address | ***
Please attach your proof of identity
Please attach your proof of address, which is not older than three months.Ward counsellor letters are unfortunately not permissible.
.Date of recently consulted credit report | 08/09/2020
Account name | Sleep Masters Account
Account number | ***
Date of last payment indicated on the credit report | 23/08/2019
Status of account indicated on the credit report (open/closed/paid up) | Open
Date of payment as referenced in the settlement letter | 27/01/2020
Confirm with YES that the statement or settlement letter confirming that the account has been brought up to date 59 days or more ago has / YES Show quoted text
I have never been so franstated in my life how is it possible for rhufiwa to call me with regards to my disputed and nothing has been done? I mean really come on guys I had to use my own phone again spoke to David who told me that Rhufiwa is handling my dispute, why do you refer your clients to login disputes and still don't do anything about it David and rhufiwa confirmed that my documents were received PLEASE EXPERIAN SO NOT MAKE PEOPLE'S LIVES SO EFFORTLESS AND HOPELESS IF YOUR INTENTIONS ARE NOT CLEAR LIKE REALLY WHAT AM I SUPPOSED TO DO NOW? CAN ANY ONE PLEASE START TAKING ME SERIOUSLY CAUSE IT IS REALLY NOT ON OR IS IT YOUR WAY OF TELLING ME I SHOULD REFER MY MATTER TO THE OMBUDS MAN? IF SO PLEASE STOP WAISTING MY TIME TO ADVISE ME RO REFER TO COMMUNICATION CAHNNELS THAT YOU DON'T EVEN HAVE TIME TO MONITOR.
SEE BELOW EMAIL I HAVE SEND TO *** AND THE TEMPLATEPROVIDED FOR BY RHUFIWA
Dear Rhofiwa and Experian
Please find attached copy of my documentation and my proof of residence relevant to my dispute.
Please kindly update this account as the payment history is incorrect this account has never been updated since the balance reflecting on my credit report is incorrect.
On the other hand I am struggling to get August statement from the creditor since June till today they asked me to call the head office I did but no body answer.
Please assist to update this account accordingly as it is up to date and I am still paying this account have been requesting my August statement from JDG as I was advised by sleepmaster branch to call JDG their head office to request my statement till today I haven't received any feedback from them. However they confirmed that this account is still outstanding and not in arrears.
Kind regardsThabang Kola Dispute Application FormName and Surname | Thabang Kola
Identity Number | ***
Cellphone number | ***
Preferred e-mail address | ***
Please attach your proof of identity
Please attach your proof of address, which is not older than three months.Ward counsellor letters are unfortunately not permissible.
.Date of recently consulted credit report | 08/09/2020
Account name | Sleep Masters Account
Account number | ***
Date of last payment indicated on the credit report | 23/08/2019
Status of account indicated on the credit report (open/closed/paid up) | Open
Date of payment as referenced in the settlement letter | 27/01/2020
Confirm with YES that the statement or settlement letter confirming that the account has been brought up to date 59 days or more ago has / YES Show quoted text
Experian SA's replyOfficial
10 Sept 2020, 09:20Good day
Kindly note that JDG can send that confirmation to the Bureaus to update the account as open/current with no arrears.
You can also provide us with proof of payments towards the account to investigate the matter with JDG on your behalf.
Regards,
Experian Contact Centre
Kindly note that JDG can send that confirmation to the Bureaus to update the account as open/current with no arrears.
You can also provide us with proof of payments towards the account to investigate the matter with JDG on your behalf.
Regards,
Experian Contact Centre
Experian SA's reply10 Sept 2020, 09:20
Official
Good day
Kindly note that JDG can send that confirmation to the Bureaus to update the account as open/current with no arrears.
You can also provide us with proof of payments towards the account to investigate the matter with JDG on your behalf.
Regards,
Experian Contact Centre
Kindly note that JDG can send that confirmation to the Bureaus to update the account as open/current with no arrears.
You can also provide us with proof of payments towards the account to investigate the matter with JDG on your behalf.
Regards,
Experian Contact Centre
TK
Thabang K's updateReviewer Update
10 Sept 2020, 09:31Sorry didn't you read my email correctly? I said I have send you guys supporting documentation and I have send such to Rhofiwa whom I was told as well by David that my documents where rexieved and reviewed by Him take me into consideration place cause without any assistance from Experian I will have to escalate this matter to the ombudsman cause it seems as if I need to push for experian to have an action place to do what is required of them
TK
Thabang K's update10 Sept 2020, 09:31
Reviewer Update
Sorry didn't you read my email correctly? I said I have send you guys supporting documentation and I have send such to Rhofiwa whom I was told as well by David that my documents where rexieved and reviewed by Him take me into consideration place cause without any assistance from Experian I will have to escalate this matter to the ombudsman cause it seems as if I need to push for experian to have an action place to do what is required of them