TK
Thabang K
1 reviews | Active since Nov 2018
10 Nov 2020, 07:58
Experian has No ethical conduct and no respect for consumers
I am disappointed to always have to come to a point of updating my sleepmasters account with experian of which this are companies who should be there to help consumers to come to a complete understanding of how the credit bureau works. I logged a dispute online on their website and I am supposed to receive a notification or an acknowledgement of my dispute, which I did not I then forwarded my dispute about two to three times to *** and *** but still its been quiet like no ones is the to work for the company... In my disputes both on creditexpert.co.za and the e-mails I have been sending I disputed the account balance if my slerp masters account of which my account balnca is now upto date and is R532.51 I have been struggling to get an updated statement from JDG was tild of 14 business days to get my statement. Experian please help cause my account is wrongly flagged in arrears when it's not I even wrote to the national consumer commission and the NCR and hello Peter guys this is against the NCR ethics when my account is up to date it should be updated but I am being given a round around I also attached proof and correspondences if this is not sorted out I am reporting both experian to the ombudsman and the national consumer commission
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Replies (3)
Experian SA's replyOfficial
10 Nov 2020, 11:58Good Day,
We apologies for delay in responding to your request
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply10 Nov 2020, 11:58
Official
Good Day,
We apologies for delay in responding to your request
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
TK
Thabang K's updateReviewer Update
11 Nov 2020, 09:40THE EXPERIAN I HAVEN'T HEARD NOR RECEIVED A CALL FROM YOU GUYS SINCE AND AFTER MY HELLO PETER COMPLAINT IF I AM NOT ASSISTED I AM TAKING THIS TO THE OMBUDSMAN. NO ONE IS TAKING THIS COMPLAINT SERIOUS HOW POSSIBLE IS IT FOR A CLIENT TO LOGGED IN 5 DISPUTES O CREDITEXPERT.CO.ZA AND STILL THERE IS NO RESPONSE AND I LOGGED A OUT 3 DISPUTES THERE AFTER RO *** AND *** BUT THERE IS NO HELP EVEN WITH A HELLO PETER COMPLAINT? WHAT WILL IT REALLY TAKE FOR EXPERIAN TO TAKE MY COMPLAINT SERIOUS? AS PER BELOW I AM SENDING THIS FOR THE LAST TIME
I am disappointed to always have to come to a point of updating my sleepmasters account with experian of which this are companies who should be there to help consumers to come to a complete understanding of how the credit bureau works. I logged a dispute online on their website and I am supposed to receive a notification or an acknowledgement of my dispute, which I did not I then forwarded my dispute about two to three times to *********** and *********** but still its been quiet like no ones is the to work for the company... In my disputes both on creditexpert.co.za and the e-mails I have been sending I disputed the account balance if my slerp masters account of which my account balnca is now upto date and is R532.51 I have been struggling to get an updated statement from JDG was tild of 14 business days to get my statement. Experian please help cause my account is wrongly flagged in arrears when it's not I even wrote to the national consumer commission and the NCR and hello Peter guys this is against the NCR ethics when my account is up to date it should be updated but I am being given a round around I also attached proof and correspondences if this is not sorted out I am reporting both experian to the ombudsman and the national consumer commission
I am disappointed to always have to come to a point of updating my sleepmasters account with experian of which this are companies who should be there to help consumers to come to a complete understanding of how the credit bureau works. I logged a dispute online on their website and I am supposed to receive a notification or an acknowledgement of my dispute, which I did not I then forwarded my dispute about two to three times to *********** and *********** but still its been quiet like no ones is the to work for the company... In my disputes both on creditexpert.co.za and the e-mails I have been sending I disputed the account balance if my slerp masters account of which my account balnca is now upto date and is R532.51 I have been struggling to get an updated statement from JDG was tild of 14 business days to get my statement. Experian please help cause my account is wrongly flagged in arrears when it's not I even wrote to the national consumer commission and the NCR and hello Peter guys this is against the NCR ethics when my account is up to date it should be updated but I am being given a round around I also attached proof and correspondences if this is not sorted out I am reporting both experian to the ombudsman and the national consumer commission
TK
Thabang K's update11 Nov 2020, 09:40
Reviewer Update
THE EXPERIAN I HAVEN'T HEARD NOR RECEIVED A CALL FROM YOU GUYS SINCE AND AFTER MY HELLO PETER COMPLAINT IF I AM NOT ASSISTED I AM TAKING THIS TO THE OMBUDSMAN. NO ONE IS TAKING THIS COMPLAINT SERIOUS HOW POSSIBLE IS IT FOR A CLIENT TO LOGGED IN 5 DISPUTES O CREDITEXPERT.CO.ZA AND STILL THERE IS NO RESPONSE AND I LOGGED A OUT 3 DISPUTES THERE AFTER RO *** AND *** BUT THERE IS NO HELP EVEN WITH A HELLO PETER COMPLAINT? WHAT WILL IT REALLY TAKE FOR EXPERIAN TO TAKE MY COMPLAINT SERIOUS? AS PER BELOW I AM SENDING THIS FOR THE LAST TIME
I am disappointed to always have to come to a point of updating my sleepmasters account with experian of which this are companies who should be there to help consumers to come to a complete understanding of how the credit bureau works. I logged a dispute online on their website and I am supposed to receive a notification or an acknowledgement of my dispute, which I did not I then forwarded my dispute about two to three times to *********** and *********** but still its been quiet like no ones is the to work for the company... In my disputes both on creditexpert.co.za and the e-mails I have been sending I disputed the account balance if my slerp masters account of which my account balnca is now upto date and is R532.51 I have been struggling to get an updated statement from JDG was tild of 14 business days to get my statement. Experian please help cause my account is wrongly flagged in arrears when it's not I even wrote to the national consumer commission and the NCR and hello Peter guys this is against the NCR ethics when my account is up to date it should be updated but I am being given a round around I also attached proof and correspondences if this is not sorted out I am reporting both experian to the ombudsman and the national consumer commission
I am disappointed to always have to come to a point of updating my sleepmasters account with experian of which this are companies who should be there to help consumers to come to a complete understanding of how the credit bureau works. I logged a dispute online on their website and I am supposed to receive a notification or an acknowledgement of my dispute, which I did not I then forwarded my dispute about two to three times to *********** and *********** but still its been quiet like no ones is the to work for the company... In my disputes both on creditexpert.co.za and the e-mails I have been sending I disputed the account balance if my slerp masters account of which my account balnca is now upto date and is R532.51 I have been struggling to get an updated statement from JDG was tild of 14 business days to get my statement. Experian please help cause my account is wrongly flagged in arrears when it's not I even wrote to the national consumer commission and the NCR and hello Peter guys this is against the NCR ethics when my account is up to date it should be updated but I am being given a round around I also attached proof and correspondences if this is not sorted out I am reporting both experian to the ombudsman and the national consumer commission
TK
Thabang K's updateReviewer Update
11 Nov 2020, 11:48Thank you for getting back to me Debbie
Please note that I received my updated statement from JDG this morning and i send it to the same complaint with the subject line RE: [EXTERNAL] Re: NCC COMPLAINT Form HP and attached my proof of address and copy of my ID I will also send the same to the national consumer commission as this complaint was also filled with them
Regards
Thabang Kola
Please note that I received my updated statement from JDG this morning and i send it to the same complaint with the subject line RE: [EXTERNAL] Re: NCC COMPLAINT Form HP and attached my proof of address and copy of my ID I will also send the same to the national consumer commission as this complaint was also filled with them
Regards
Thabang Kola
TK
Thabang K's update11 Nov 2020, 11:48
Reviewer Update
Thank you for getting back to me Debbie
Please note that I received my updated statement from JDG this morning and i send it to the same complaint with the subject line RE: [EXTERNAL] Re: NCC COMPLAINT Form HP and attached my proof of address and copy of my ID I will also send the same to the national consumer commission as this complaint was also filled with them
Regards
Thabang Kola
Please note that I received my updated statement from JDG this morning and i send it to the same complaint with the subject line RE: [EXTERNAL] Re: NCC COMPLAINT Form HP and attached my proof of address and copy of my ID I will also send the same to the national consumer commission as this complaint was also filled with them
Regards
Thabang Kola