Experian Failing to Update My DMC Account & Wrongfully Cancelling Dispute

am extremely dissatisfied with Experian’s handling of my dispute regarding my DMC account. Despite logging several disputes and even providing updated statements, Experian has failed dismally to resolve the issue. Instead, they simply cancelled my dispute without addressing it.

On the 1st of September, I logged a query with DMC requesting that they update my Home Choice account that was handed over to them. The account reflects incorrect and false information on my credit profile. The account currently shows a balance of R900, which I have been paying for two consecutive months, after being granted a discount from R2 550.00 to R1 800 payable in three months. Before this discount, the account was misreported.

I followed up with Experian and was even advised that my query had been logged with them to update, yet nothing has been corrected. Instead of investigating, Experian chose to cancel my dispute, without explanation. This shows complete disregard for the fact that I kept logging disputes simply because Experian was sidelining the matter and refusing to resolve it.

I also wrote to the NCR about this serious failure. I even provided Experian with an updated statement from DMC to support the correction of my account balance, yet they did not act.

This conduct is unacceptable. Experian is in breach of their obligation under the National Credit Act to ensure that consumer credit information is accurate and up to date. I expect Experian to immediately re-open and resolve my dispute, update my DMC account to reflect the correct balance, and confirm this in writing