EXPERIAN FAILED ME

I have been struggling for months to contact Experian's call center they drop the call, secondly they don't respond to emails I have paid up debts and they have to date not cleared those accounts the creditors advised that they have sent through request but nothing is being done its been more than 21 days OVER 30 DAYS AND GOING FOR 60 DAYS - WHO APPOINTS EXPERIAN BECAUSE THERE SERVICE IS BAD