MK
Michelle K

1 reviews | Active since Jun 2019

15 Apr 2021, 07:53

Experian don’t take calls, incorrectly update profiles and refuse to respond to urgent queries!!!!

I had a WRONGFUL judgement on my credit profile. I paid an attorney to correct the error and update the relevant credit Bereaux. I received confirmation from all credit bereaux only to find out that Experian still have the wrongful judgement listed on my profile so I cannot get finance despite an excellent credit score. They do not answer their phones but recommend that you email them instead. I have been emailing them non stop for MONTHS with not a single solitary response! Given that Experian and compuscan hold my life in their hands in EVERY AREA where I need credit, and I’m a single mother supporting two small children, one would think they would take their jobs a little more seriously as consumers financial lives are in your hands. This is not ok, and you guys need to seriously up your game as your inability to get your facts straight is affecting lives. Can someone PLEASE take a minute to respond! This is extremely urgent!

0
Replies (2)
Experian SA
Experian SA's reply16 Apr 2021, 08:09
Official
 
Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Customer Relations Centre 

MK
Michelle K's update18 Apr 2021, 14:18
Reviewer Update
I’m still waiting to hear back. I’ve logged complaints and disputes with Experian and compuscan and no reply and I cannot rent a home or get my child into a school