Experian delaying my dispute and not responding

I submitted a credit dispute to Experian South Africa on 09 June 2025. I received a query reference (EXPERIAN-948782) and a ticket number (EXPERIAN-963296), but my dispute has still not been officially logged. I’ve sent emails, made phone calls, and even reached out on social media — yet there has been no progress or proper feedback. Now my ID reflects that a dispute is linked, but no actual dispute has been processed. This is confusing and affecting my ability to apply for credit. My credit score is not improving, and I’m under unnecessary financial pressure. I am extremely disappointed by the lack of urgency and professionalism. I’m asking Experian to log my dispute immediately and provide a formal dispute reference.