Experian character assasins

There is a major mistake on my credit record. The record is good, but shows 10 applications for credit at ABSA, where there was only one. I raised a dispute with Experian, and received a stupid answer after a sloppy "investigation" by Jacques du Plessis that is completely incorrect. Try to call but you merely hold on for hours. This is a serious insult and it is unclear to me why the country tolerate this. This agency should be closed down.