Experian calamity

I don’t know why Experian bought compuscan cause they took a company that was 5 star and turned it into a government entity. The employees are useless and unhelpful. You state the obvious and its like you are asking them to solve a mathematical equation. I have 2 issues. Truworths acc no. ***. I have tried for weeks now to get Experian to update my available credit balance and I am getting nowehere. I tried again today to explain and uploaded a statement with the correct maximum credit balance and still dololo. If you have an option for me to dispute something why have it if its not available to me. Second problem I have an FNB account that was settled back in 2024. I have spoken to 3 different people from Experian and they are telling me about sub accounts and the same ref number as if im the one that placed those accounts there. FNB acc no. TLN***. I have emailed you the paid up letter. I cant dispute it online cause when I select that account the option for me to select account settled disappears and only no data option remains. Peletso clearly told me to email the doc as I am unable to dispute online but everyone else seems to be on a mental holiday when I explain. Can you please update that FNB account is closed and update that my opening balance at truworths is incorrect. I mean its not rocket science. Im not asking you to tell me the chemical make up of pluto.