HU
Henry U

1 reviews | Active since Nov 2023

14 Nov 2023, 22:11

Experian act ********ly

Experian supported to customers is pathetic and ********ly. For months I tried to get a wrongfully judgement against my name removed. I forwarded the recinded court order to them numerous times without any response. According to the law they have 20 working days to respond and resolve any disputes but they don't follow the law. They do not answer emails and do not answer phone calls. They refuse to see a customer in person and make it impossible for people to remove a judgement from their name . They act ********ly and should be held accountable for these actions. I reported my complaint to the NCR who regulated credit bereaus but they just as useless. They keep referring me back to Experian. My credit score has dropped over the months this wrongfully judgement is against my name. I now contacted the office of the Minister of Trade who governs the NCR for assistance. Experian has thousands of complaints against them on social media but the NCR and government does nothing. Banks are also to blame as they surport Experian and even if you complain to your bank about Experian ********ly practices the banks do nothing.

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Replies (1)
Experian SA
Experian SA's reply17 Nov 2023, 09:32
Official
Good day and thank you

Your complaint has been received and being attended to.

Regards, 
Customer Relations Centre 

Best regards,