LN
Luyanda N
1 reviews | Active since Jan 2020
17 Jun 2024, 14:24
Experian account update
I settled my loan account in October 2023, and it has not been updated to date by Experian to date. The account is still showing as active to various institutions. I have been calling the contact center for the past 3 weeks however no one picks up the phone.
Helpful (0)
Replies (4)0
Replies (4)
Experian SA's replyOfficial
18 Jun 2024, 15:02Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply18 Jun 2024, 15:02
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
LN
Luyanda N's updateReviewer Update
19 Jun 2024, 12:12Good day,
I received a response from the consultant however I am still very unhappy with the time period given since Experian has had 7 months to update the account.
I would like to request that the matter be finalised urgently as it affects my ability to access credit.
I received a response from the consultant however I am still very unhappy with the time period given since Experian has had 7 months to update the account.
I would like to request that the matter be finalised urgently as it affects my ability to access credit.
LN
Luyanda N's update19 Jun 2024, 12:12
Reviewer Update
Good day,
I received a response from the consultant however I am still very unhappy with the time period given since Experian has had 7 months to update the account.
I would like to request that the matter be finalised urgently as it affects my ability to access credit.
I received a response from the consultant however I am still very unhappy with the time period given since Experian has had 7 months to update the account.
I would like to request that the matter be finalised urgently as it affects my ability to access credit.
LN
Luyanda N's updateReviewer Update
28 Jun 2024, 14:25Good day,
I have not received any feedback from the last communication.
I have enquired with the Creditor and they have received no communication from Experian as previously advised.
An update on the matter would be greatly appreciated.
I have not received any feedback from the last communication.
I have enquired with the Creditor and they have received no communication from Experian as previously advised.
An update on the matter would be greatly appreciated.
LN
Luyanda N's update28 Jun 2024, 14:25
Reviewer Update
Good day,
I have not received any feedback from the last communication.
I have enquired with the Creditor and they have received no communication from Experian as previously advised.
An update on the matter would be greatly appreciated.
I have not received any feedback from the last communication.
I have enquired with the Creditor and they have received no communication from Experian as previously advised.
An update on the matter would be greatly appreciated.
LN
Luyanda N's updateReviewer Update
08 Jul 2024, 09:41I have been trying to call the call center and still no response. The responses I have been receiving regarding my matter have shown little understanding that the account was settled in October 2023.
LN
Luyanda N's update08 Jul 2024, 09:41
Reviewer Update
I have been trying to call the call center and still no response. The responses I have been receiving regarding my matter have shown little understanding that the account was settled in October 2023.