Experian - A **** OR JUST BAD SERVICE????

<p>After my nineth attempt to email my copy ID and proof of residence through to the email address at least a dozen so called customer service agents has given me only to be told they have not received it. And then when you send a fax to the number on their website and are told that only the cover page has been received but not the attached documents....how convenient!!!!! I am left wondering if this is a ****????</p> <p> </p> <p>I paid for the annual subscription and the payment was taken from my account of the 20th July. SIX days later and a lot of time wasted on very frustrating phone calls and I'm still no closer to having access to the service I HAVE PAID FOR????</p> <p> </p> <p>So I put it to you Experian......Is this a **** that consumers need to be warned against or do you have at least one competent employee who is able to assist with granting me access to a service I have already paid for in full???</p> <p> </p>