jB
jannette B

1 reviews | Active since Jul 2010

11 Feb 2021, 10:25

EXPERIAN - 60DAYS IN, NO ANSWERS

dear Experian i have appointed lawyers to communicate with you, with no avail time line of the matter follows: 3 December 2020: first email send from lawyers to Ansuret Smith at experian, Service desk, adele niekerk and debbie krouse. - all documents supp**** and court documents supp**** 1st reply 3 december indicated that the judgement will be removed within 3 working days. 9 December 2020: Lawyers email Debbie krouse, Adele niekerk and Ansuret Smith, indicating the the judgement was not removed. 6 January 2021: Lawyers email Ansuret @expedian to imform her that it is still not done! 7 January 2021: Ansuret expidites the removal of judgement to LEA Ramoroka TODAY 60+ days later, my lawyers cannot guarantee anything will be done by Experian! TODAY 60+ DAYS LATER: still a judgement and no help or reply from experian TODAY 60+ DAYS LATER: 32:16 ON HOLD WITH EXPERIAN... I GUESS THEY WILL NEVER ANSWER

JANNETTE BOTHA *** CONTACT ME PERSONALLY 7n

0
Replies (2)
Experian SA
Experian SA's reply11 Feb 2021, 14:10
Official
 Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Consumer Care Team 

jB
jannette B's update14 Feb 2021, 22:14
Reviewer Update
Thank you to LEA RAMOROKA for contacting me and escalating the matter.
Will follow up in one week to see if LEA could preform a miracle.
thanks LEA