Excellent Service from Athenkosi Vadana

I had a bad experience with Experian since August 2022 I tried updating an account on my profile without any luck. I logged my first dispute in August 2022 , however I received the first feedback after 30days to advise me of waiting for 60 days waiting period. The email I received from Gareth Leibrandt, I became patient and waited expected a good feedback after another 30 days , which will be 60 days in total! I then sent it again after 60 days which was in October 2022, I sent it to both *** and *** , I received feedback again advising me of 60 days waiting period. An email from Lisa Nconjara.

I decided to call them and they advised me I have to wait for 60 days and I asked them for what exactly ? They advised me it’s the policy to see if the creditor will update it first. They failed to check if there was a dispute logged before and creditors never updated while a consumer waited for over 60 days. They never had an answer to that. In The same month of October 2022 I sent the query to Transunion and they had that account updated in less than 21 days not even working days. Professionalism I got from TransUnion.

I had to keep calling Experian and they managed to escalate it. I made follows and managed get through to Athenkosi Vadana who managed to be patient with me and listened to my frustrations. He listened attentively, paid attention to details, he actually did everything I normal would do to that an irate client who would want to take their services from our company to our competitors. He reminded of me when I joined A company billing department I used to be long on calls but I would resolved the issue at first call and the clients would be retained.

He took very long on the call while I kept advising him of his AHT , but he assured me that he’s interested in resolving the issue. He advised me that in a week’s time, the accounts on Both Compuscan and Experian would be updated if they are not I should call back and demand to speak to him, gave me his name and last name, he was bold and reassured me. A week later the accounts were updated, I had advised him that I was going to post it here if by a week later nothing will be done.

I am impressed by Athenkosi Vadana’s passion and thrive to bring a solutions to issues at first call. I would say I hope and pray to call that your HR or Talent acquisition can do head hunting to find people that would represent the company and the way company owner has envisioned it to be.

I gave 4 stars because of the gentleman’s attitude and love for his work, he takes his job serious, it’s rare to find that now. The company was going to get 1 star only.