DM
Danie M
1 reviews | Active since Jul 2019
31 Mar 2026, 15:47
Enough is Enough – Debt Review Flag Still Active After 56 Days
I have to ask — how is it that after 56 days, multiple tickets (EU-79367 & EU-79131), and repeated submissions of all required documentation, my debt review flag is still active on my profile?
I’ve been more than patient, yet the only updates I get are excuses about system issues or requests for my debt counselor to “submit correct information.” For 11 years, my debt counselor hasn’t contacted me — how am I supposed to fix this?
Frankly, this is becoming absurd. This delay is directly affecting my ability to work and access basic services, and your complete lack of urgency or accountability is unacceptable.
I expect immediate confirmation of when this flag will be removed. Anything less is frankly insulting.
Helpful (0)
Replies (1)0
Replies (1)DM
Danie M's updateReviewer Update
01 Apr 2026, 17:00 I cleared my debt review on 9 February 2026, and all required documentation was sent to Experian on 11 February 2026. Despite this, my credit profile still shows an active debt review flag. Whenever I contact Experian, I am referred back to my debt counsellor, as all communication is handled through them. Meanwhile, this inaccuracy is damaging my credit record and affecting my ability to access credit. I have escalated this matter to the National Credit Regulator and the Information Regulator, yet the issue remains unresolved. Experian must update my credit profile immediately and provide a clear explanation for the delay. This ongoing error is unacceptable.
DM
Danie M's update01 Apr 2026, 17:00
Reviewer Update
I cleared my debt review on 9 February 2026, and all required documentation was sent to Experian on 11 February 2026. Despite this, my credit profile still shows an active debt review flag. Whenever I contact Experian, I am referred back to my debt counsellor, as all communication is handled through them. Meanwhile, this inaccuracy is damaging my credit record and affecting my ability to access credit. I have escalated this matter to the National Credit Regulator and the Information Regulator, yet the issue remains unresolved. Experian must update my credit profile immediately and provide a clear explanation for the delay. This ongoing error is unacceptable.