Empty promises from Experian

Item: Experian SA
Rating: 1
Author: Dzunisani M

After I wrote about my complaints here on hello peter last week, I received a call from a Experian consultant who assured me that my profile will be updated in 48 hours. It's now been 7 days and NOTHING has been done. I have been sending enquiries on this issue since March 2022.

Helpful (0)

Replies (5)

Experian SA's replyOfficial

15 Jul 2022, 07:45

Good day

Please note that the matter for Wesbank account has been assigned for urgent assistance and will provide feedback once updated.

Regards,
Customer Relations Centre

Best regards,

Experian SA's reply15 Jul 2022, 07:45

Official

Good day

Please note that the matter for Wesbank account has been assigned for urgent assistance and will provide feedback once updated.

Regards,
Customer Relations Centre

Best regards,

Experian SA's replyOfficial

15 Jul 2022, 07:52

Account has been closed

Best regards,

Experian SA's reply15 Jul 2022, 07:52

Official

Account has been closed

Best regards,

Dzunisani M's updateReviewer Update

15 Jul 2022, 09:13

Thanks, I see on mycreditexpert it is closed, but on mycreditcheck its still in arrears.

Dzunisani M's update15 Jul 2022, 09:13

Reviewer Update

Thanks, I see on mycreditexpert it is closed, but on mycreditcheck its still in arrears.

Experian SA's replyOfficial

15 Jul 2022, 09:24

Reference number CD241952 has been escalated to the relevant team for urgent update. We will provide feedback soonest.

Best regards,

Experian SA's reply15 Jul 2022, 09:24

Official

Reference number CD241952 has been escalated to the relevant team for urgent update. We will provide feedback soonest.

Best regards,

Dzunisani M's updateReviewer Update

29 Aug 2022, 10:53

The account has been put back into my profile. Why do you remove it and put it back always?

Dzunisani M's update29 Aug 2022, 10:53

Reviewer Update

The account has been put back into my profile. Why do you remove it and put it back always?