CA
Crystal A

1 reviews | Active since Sept 2020

04 May 2021, 07:47

EMOTIONALLY DRAINED/EXPERIAN REMOVED INCORRECT ACCOUNT FROM MY PROFILE

I have logged a dispute with Experian on the 31/03/2021. I send a prescribed letter I received from Nimble for an amount of 91k to be removed from my name.

Yesterday 03/05/2021 I received an email from Experian that my query has been resolved. When I opened the documentation that had send me the incorrect Nimble account has been removed.

I have been struggling with this, Back and forth and I have been sending emails to Experian since yesterday after I received the report but I am juts not getting a response.

For me to lodge a dispute again to fix the error Experian has made will take another 20 days.

I do not know what else to do as it clearly states on the prescribed letter from Nimble which account is prescribed and removed, How has the incorrect account been moved?

I need this to be resolved as soon as possible as I need to clear it off my profile so life can go on, I am trying to FIX my credit profile but you get stuck by the people who is suppose to help you.

This is SAD and I truly feel like crying. Please assist.

0
Replies (3)
CA
Crystal A's update04 May 2021, 12:26
Reviewer Update
Will I ever get a response? Why is this being dragged? What am I doing wrong, How can you not do your JOB properly.

What is the actual problem? If the correct account is stated on a prescribed letter why was an incorrect account removed? Where is the mix up?
CA
Crystal A's update04 May 2021, 16:22
Reviewer Update
I would like to THANK Themba for sending me the correct REPORT.
Experian SA
Experian SA's reply06 May 2021, 16:11
Official
Good day

Thank you

Best Regards
Customer Relation Centre