Don't bother, they don't give feedback

I have a reference number (EJR***) from an issue that was lodged in November last year. I have also sent through all of the supporting documentation twice. Not only was this issue never resolved, but I've also never received any feedback.

On their correspondence they say that they will provide feedback "on or before the expiry of the 20th business day" but it has now been approx. 63 working days with no feedback.

This kind of service is pathetic!, and judging from their current rating and the other reviews on this page, Experian just don't care about customer service!