IE
Ilzé Erasmus

1 reviews | Active since Mar 2021

08 Mar 2021, 15:15

DOESN'T UPDATE RECORDS FROM A JUDGEMENT RESCINDED IN 2018!!!! APPALLING SERVICE!!!!!!!!!

A judgement against my name was rescinded in 2018, only to be told that the credit bureau has not updated their systems and this judgement against my name is still showing. Every time I try to contact someone at Experian, I get met with an automated answering machine. NOBODY gets back to me, which I find extremely frustrating and really unprofessional. When I emailed Desiree, the only person to respond to any of my emails, my emails get forwarded to customer care... And you guessed it... NO RESPONSE after that. The customer care of this company is appalling and should seriously be re-evaluated. Don't know how the banks can use Experian as a reliable source for information as their records are old and outdated!!!!

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Replies (1)
Experian SA
Experian SA's reply09 Mar 2021, 13:23
Official
 Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Consumer Care Team