Do better

I had an identity theft incident which I disputed with the account provider, I also seeked help Experian, I disputed the account and it was closed. In 2020 I asked Experian to advise me how I can remove this account from my credit record because it still reflects on it, I did not get any response, I called them last week 2022 and spoke to a Zimkitha who said it is not their duty but of that of the SAFPS, i spoke to Vanessa from SAFPS who had issued me with a letter from their side a while back to produce to credit facilities when making credit enquiries. The letter is not much help if the account STILL SHOWS ON MY RECORD. I them emailed Experian again and till today I have not received a response, from them or from Cell C(account was with them) whom I also emailed but none of them have bothered to answer.

For a country that relies heavily on credit records when making and credit enquiries, this facility has given me very little help, if any.

I'm really hurt and disappointed....for the last 3 years I have been fighting this fight of identity theft, which is so easy for the actual culprits but the help we receive in clearing our names is minimal, it's like they enjoy seeing people suffer. Do better