Distorting figures for people not to obtain credit . With no arrears on my name . Accounts up to date

I Sipho Petrus Maleke id no ***. have a concern with my score. My Score was sitting on 651 for quite a long time without any arrears into my accounts. the last time I logged in to check my score was on the 19 May 2020 with OTP number 1928. My score was still 651. Today the 22nd of May 2020 when I logged in with OTP 9915. To my surprise my score went down to 627. A total of 24 points lost, from good status to below average. Added comments are "keep paying your unsecured accounts and Pay back more of your outstanding balances to improve your score". When my score was on 651 only comments were "Secured accounts could help show that you can stick to a payment schedule and You are relying too much on revolving credit. Please fix these mess as I cannot afford my name to be dented while my accounts are up to date. Please explain to me which secured accounts do I have as I don’t have one. Tell me where you got that information. You really frustrate me during these time as a country facing difficulties. Please fix these, as it might cause depression on me. None of my accounts are in arrears . As these impact my financial image. Contact me on *** or ***

At the same time my score went up on same organisation Experian (compuscan ) my score keep on growing up. See data from Experian as compuscan is trading with (experian) as its one company

spoke to Lauren Wepener on the 22nd May 2020 she promised to resolve. i even send and email to her till to date never got feedback .