VN
Vanessa N
1 reviews | Active since Oct 2012
18 Nov 2015, 12:52
DISPUTE STILL ON MY PROFILE
I have had no feedback to my previous emails sent through to COMPUSCAN.<br> I have logged a dispute regarding the 3 profiles on my account and to date have received nothing ,I cannot even get a hold of ANYONE on the number ***or ***<br> No body answers.<br> <br> I have attached TransUnion feedback and they have removed my defaults after investigation but it still stands on COMPUSCAN listings. I cannot wait another 21 days for you to resolve this . Please I cannot even get finance for car .Kindly assist please as this is ruining my life.
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Experian SA's replyOfficial
18 Nov 2015, 14:58Hello ryanvanessa,
We have confirmed with our Consumer Care Department that they have been in direct contact with you with regards to your dispute. Compuscan takes the greatest care to support consumers and our track record has proven that we have all the necessary steps in place to ensure your dispute gets logged and resolved efficiently. We can also confirm that during the time you contacted us, we have in fact serviced numerous consumers via the consumer care lines you mention, which are fully functioning.
We hereby confirm again, that we have given you the opportunity to resubmit your original emails as proof of logging a dispute - we are more than willing to escalate the matter to assist you in that case. However, if you are unable to confirm this, we are legally obliged to log a new dispute. You will then receive a reference number and the dispute will be subject to the 20 day feedback period (as stipulated in the National Credit Act).
Please be assured that we treat all disputes with the same care and concern and that we intend to assist you effectively.
We have confirmed with our Consumer Care Department that they have been in direct contact with you with regards to your dispute. Compuscan takes the greatest care to support consumers and our track record has proven that we have all the necessary steps in place to ensure your dispute gets logged and resolved efficiently. We can also confirm that during the time you contacted us, we have in fact serviced numerous consumers via the consumer care lines you mention, which are fully functioning.
We hereby confirm again, that we have given you the opportunity to resubmit your original emails as proof of logging a dispute - we are more than willing to escalate the matter to assist you in that case. However, if you are unable to confirm this, we are legally obliged to log a new dispute. You will then receive a reference number and the dispute will be subject to the 20 day feedback period (as stipulated in the National Credit Act).
Please be assured that we treat all disputes with the same care and concern and that we intend to assist you effectively.
Experian SA's reply18 Nov 2015, 14:58
Official
Hello ryanvanessa,
We have confirmed with our Consumer Care Department that they have been in direct contact with you with regards to your dispute. Compuscan takes the greatest care to support consumers and our track record has proven that we have all the necessary steps in place to ensure your dispute gets logged and resolved efficiently. We can also confirm that during the time you contacted us, we have in fact serviced numerous consumers via the consumer care lines you mention, which are fully functioning.
We hereby confirm again, that we have given you the opportunity to resubmit your original emails as proof of logging a dispute - we are more than willing to escalate the matter to assist you in that case. However, if you are unable to confirm this, we are legally obliged to log a new dispute. You will then receive a reference number and the dispute will be subject to the 20 day feedback period (as stipulated in the National Credit Act).
Please be assured that we treat all disputes with the same care and concern and that we intend to assist you effectively.
We have confirmed with our Consumer Care Department that they have been in direct contact with you with regards to your dispute. Compuscan takes the greatest care to support consumers and our track record has proven that we have all the necessary steps in place to ensure your dispute gets logged and resolved efficiently. We can also confirm that during the time you contacted us, we have in fact serviced numerous consumers via the consumer care lines you mention, which are fully functioning.
We hereby confirm again, that we have given you the opportunity to resubmit your original emails as proof of logging a dispute - we are more than willing to escalate the matter to assist you in that case. However, if you are unable to confirm this, we are legally obliged to log a new dispute. You will then receive a reference number and the dispute will be subject to the 20 day feedback period (as stipulated in the National Credit Act).
Please be assured that we treat all disputes with the same care and concern and that we intend to assist you effectively.