Dispute not resolved since January

I submitted a dispute in January on both their platforms experian and compuscan. They issued me with 2 references numbers and till today the dispute is still pending and their number is not being answered. They don't reply to their email. It takes about minimum 3 days before they reply to the emails. You're doing exactly the same as the credit providers not updating information when it has to be updated after submitting all the documents and waiting for 20 days nothing has been done . Its March already and the dispute was done in January. You're service is very poor. From the onset of the dispute I had to ask for a reference number since I did the dispute. Close down your services cause you don't render the services