Dispute no transparency or update!

Good day. This is the worst company to deal with. I phoned and was placed on hold for more than an hour! Send emails upon emails with no reply. I have sympathy that they are working remotely but the service is totally unacceptable. I have been trying to sort out a dispute but to no avail. This is dragging with no indication that its completed or still pending nothing. Seriously life is being placed on hold cos they just don't care about clearing or following up on disputes! They say 20 days but its pass their due date but still nothing!