Dispute logs are not prioritized

I would like to express my concern regarding the customer service experience I’ve had with Experian. I have logged multiple disputes, but unfortunately, the resolution process has consistently exceeded the 20-day timeframe. Furthermore, the email updates provided lack sufficient detail, making it difficult to identify which specific dispute is being referenced. In one instance, I was informed that a dispute could not be processed due to incorrect logging. However, when I attempted to review the details to correct the issue, no information was available, leaving me unable to take any meaningful action. Even if I were to identify the correct dispute, I would still face another lengthy wait for assistance. Although the platform has been updated, I’ve found that the support staff are not particularly helpful and often discourage further dispute submissions. I also noticed unfami**** cellphone numbers listed on my credit profile, which is deeply concerning. Despite my efforts, I have been unable to have these removed. Other credit bureaus stick to the SLA not Experian SA