Dispute logged but no support and feedback!!

I have raised a dispute on my credit profile on the 7th of August for them to assist. There policy stipulate thst it would be resolve in 20 business days. I tried to call but no reply and also send 5 e-mails without any response. I think it is pathetic thst they do not support the client. With this happening my credit profile is a total mess. Can anybody assist me with this problem and issue. They do not return any communication to help or assist! And they want us to belief thst they are there for the consumer!!!!