EL
Ernst L

1 reviews | Active since Apr 2018

23 Nov 2020, 12:48

Disgusting "Who cares" attitude from Experian

I logged a dispute in September 2020. Experian then responded with a table of information they required, which I filled in and sent back. The simply send me the same email back again asking for the very same table of information. I tried calling them, but it is impossible to get a hold of an agent. I was left with no choice but to return the email with the same information I sent. A coupe of weeks go by with no word from them - then AGAIN THE SAME RIDICULOUS EMAIL ASKING FOR THE VERY SAME TABLE OF INFORMATION - three times in a row, with no update to my records. By all the similar complaints, they really don't seem to care. "So what"- is their attitude. It's disgusting - how do you send me the same email 3 times in a row without updating my credit records??

0
Replies (2)
Experian SA
Experian SA's reply23 Nov 2020, 14:54
Official
Good day

Please note that our agent advised that a dispute was logged with the dispute department with reference number ETM***.
 Best Regards
Consumer Care Team
EL
Ernst L's update23 Nov 2020, 14:56
Reviewer Update
Is the dispute not supposed to take 21 days? The second time I logged this was on 28 October already - this was after I was asked for the same table of information 3 times