Hellopeter
Share Your Experience
MF
Michelle F

1 reviews | Active since Jul 2020

05 Nov 2024, 15:04

DISGUSTING, DREADFUl SERVICE

What a dreadful 4 months of requesting a judgement be removed and sending all the papers just to find out the Power of Attorney was outdated. No updates, no feedback, just an AUTOMATED email saying this is your email ticket and not even the "DISPUTE REFERENCE" What a waste of precious time and effort from myself and the company who tried to assist us. WOW Appauling!

0
Replies (24)
MF
Michelle F's update06 Nov 2024, 08:20
Reviewer Update
Good Day,

The email ticket reference number i was given is EXPERIAN-694715 via automnated email.

I am not hopeful at all since its been 4 horrible months trying to get these people to just respond.
Experian SA
Experian SA's reply07 Nov 2024, 10:53
Official
Good day

We would like to offer our apologies for the inconvenience caused in this matter.
Please forward same documents and add rescission order/paid up letter to *** and cc ***  for urgent assistance.

Regards, 

Customer Relations Centre 

Best regards,

MF
Michelle F's update08 Nov 2024, 12:21
Reviewer Update
Good Day,

I will have to wait another 2 to 4 months after waiting 4 months already. This is so bad!

" After a judgment is rescinded, it can take two to four months for the credit bureau to remove the judgment notation from your credit report. The credit bureau will only remove the judgment after receiving the court order and other documents "
Experian SA
Experian SA's reply11 Nov 2024, 08:01
Official
Good Morning

Please advise if you have provided the required documents.

Best Regards

Best regards,

MF
Michelle F's update12 Nov 2024, 08:13
Reviewer Update
Good Day,

All the documents were sent and on Friday more than once. The last email would have come from *** at 13:48.

Please let me know when you will get back on this matter,.

Kind Regards,
Experian SA
Experian SA's reply12 Nov 2024, 10:53
Official
Thank you

Best regards,

MF
Michelle F's update14 Nov 2024, 10:24
Reviewer Update
I am receiving an automated email stating that we need documents after documents have been sent more than four times. What about 1 personalized email just to let me know what the estimated turn around time is for this particular process? If the internet is telling me 2 to 4 months after Experian have all documents then that would mean i am waiting 6 months (half a year) for a judgement to be removed.
MF
Michelle F's update18 Nov 2024, 11:13
Reviewer Update
Good Day,

This is the 5th auto mated email received in 7 days. I have sent the documents on 10 occasions with the same reference number. Below is the automated email. What is the actual problem with Experian?

Am I ever going to get a human response and not a BOT response

This is the worst service experian has ever offered.

I am really annoyed From: Consumer Care 2.0 <***>
Sent: Monday, 18 November 2024 10:10
To: Michelle Fortuin <***>
Subject: EXPERIAN-694715 [EXTERNAL] FW: ***4-DEFAULT JUDGEMENT REMOVAL ON MICHELLE FORTUIN WITH ID : *** / CASE NUMBER 11064/2023 EM BETTIE RALL T/A R & B PHYSHOLOGIST —-—-—-— Reply above this line. Good day We have received the consent to rescind your judgement, please provide us with rescission order/paid up letter for further assistance. Regards
MF
Michelle F's update19 Nov 2024, 10:07
Reviewer Update
I am wondering if anyone can tell me what the SLA is for this complaint?
MF
Michelle F's update20 Nov 2024, 14:34
Reviewer Update
Good Day,

Is Experian ever going to answer? Are these people skilled to be working with customer complaints?

This is so pathetic.

Really!
MF
Michelle F's update20 Nov 2024, 15:11
Reviewer Update
Can you imagine, after 10 emails with all the documents. .This is the email from Experian today....

Good day, thank you for your mail Kindly provide a court order so we can assist you Kind regards Kind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
MF
Michelle F's update21 Nov 2024, 07:58
Reviewer Update
Good Day,

This is beyond disgusting service from Experian. And these are the people who regulate our credit profiles? What a waste of time.

I guess their customers don't matter at all...

NPS-***
MF
Michelle F's update27 Nov 2024, 10:51
Reviewer Update
Who else can i reach out to with regards to this? Since the 7th Nov i have received automated emails with no resolution. Its really very bad.
MF
Michelle F's update27 Nov 2024, 11:09
Reviewer Update
This is the 12th automated email asking us for documents after we sent it in 10 different email with the same reference number. GIVE UP ON THESE PEOPLE
MF
Michelle F's update27 Nov 2024, 11:09
Reviewer Update
From: Consumer Care 2.0 <***>
Sent: Wednesday, 27 November 2024 11:05
To: Michelle Fortuin <***>
Subject: EXPERIAN-694715 [EXTERNAL] FW: ***4-DEFAULT JUDGEMENT REMOVAL ON MICHELLE FORTUIN WITH ID : *** / CASE NUMBER 11064/2023 EM BETTIE RALL T/A R & B PHYSHOLOGIST —-—-—-— Reply above this line. Good day Please provide us with a rescission order of the judgement for us to assist accordingly. Kind regards Kind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za


MF
Michelle F's update29 Nov 2024, 07:00
Reviewer Update
The public reviews on Hello Peter doesn't even help with Experian. No care in the world about their customers...Imagine!!!
MF
Michelle F's update30 Nov 2024, 12:28
Reviewer Update
THIS IS SO FRUSTRATING...In a day a new credit profile is sent and still EXPERIAN has not updated my profile since April . I am really disappointed in the LACK of customer centricity.
MF
Michelle F's update30 Nov 2024, 12:29
Reviewer Update
 THIS IS SO FRUSTRATING...In a day a new credit profile is sent and still EXPERIAN has not updated my profile since April . I am really disappointed in the LACK of customer centricity. 
MF
Michelle F's update02 Dec 2024, 09:27
Reviewer Update
WHEN WILL EXPERIAN RESPOND

MF
Michelle F's update03 Dec 2024, 10:29
Reviewer Update
WHAT A WASTE OF TIME BY EXPERIAN AND MATTFIN WHO CANT EVEN MAKE THIS HAPPEN
MF
Michelle F's update04 Dec 2024, 12:48
Reviewer Update
SO THEY DONT EVEN RESPOND TO HELLO PETER POSTS.....********
MF
Michelle F's update06 Dec 2024, 11:45
Reviewer Update
From: Consumer Care 2.0 <***>
Sent: Thursday, 05 December 2024 16:07
To: Michelle Fortuin <***>
Subject: EXPERIAN-694715 [EXTERNAL] FW: ***4-DEFAULT JUDGEMENT REMOVAL ON MICHELLE FORTUIN WITH ID : *** / CASE NUMBER 11064/2023 EM BETTIE RALL T/A R & B PHYSHOLOGIST —-—-—-— Reply above this line. Good day, thank you for your mail Kindly provide proof of residence not older than months so we can assist you Kind regards Kind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za


MF
Michelle F's update06 Dec 2024, 11:46
Reviewer Update
EXACTLY A MONTH WITH NOTHING FROM EXPERIAN
MF
Michelle F's update09 Dec 2024, 11:45
Reviewer Update
So after 8 months of back and forth with Experian. 8 weeks waiting for a dispute reference, i must wait another month for this matter to be sorted. This was the absolute WORST experience EVER
Good day We have logged a dispute with our disputes department to investigate the matter. Your Dispute reference number/s is: CS***9-CD324749 As per the NCA, we have 20 business days to investigate and close your dispute. We will notify you once your dispute has been resolved. When communicating or following up on your email or dispute, please reply to this email and do not create a new email. Regards Kind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za