Disgusting

I had a Capfin account that I paid off in January 2017 but Experian still has not updated their records. The listing appears as flagged by TransUnion but TransUnion has updated their records a LONG time ago. I sent an email to Experian on the 19th of September and the email was opened but no response, I sent a follow up email last week and again the email was opened but no response. I find this very frustrating because you are quick to add a listing but when the account is paid off one must do a song and dance before you can remove it! I need that account updated please, I sent all the relevant documents so I am not sure why you are refusing to assist!