1 reviews | Active since May 2020
Disgusted
Im utterly Disgusted and disgraced as well as in rage with Experian who has the biggest responsibilty in the country to ensure that consumers credit profiles are updated accurately because they are obligated to do this by law.
However, after contacting them since August 2020 last year along with the worst company Bayport ever and after being assured my credit has still nit been updated nor did I get a response to a few of my emails. I HAVE SENT PROOF SHOWING MY ACCOUNT WAS SETTLED.
What is even worst is that clearscore who gets there information from experian shows that my Bayport account is closed but Experian shows its seriously in arrears.
I want to know what is happening, because I work from home and have no way of calling by telephone.
This country seriously need to employ people who are actualy competent enough to do there job and who actually understand the importance of working with peoples credit profile which determines if someone will own a home or not and should stop employinv people because of there skin colour this is why everything is so messed up.
The OMBUDSMAN still didnt get in touch.
I must say I work for British Gas in the UK and the level of service and attention given to customers is way above what our country will ever reach.
Disgusting.
Good Day,
Thank you for bringing this issue to our attention.
We sent you an email, requesting you to send your documents as pdf attachments. We are not able to open the files you sent
Regards,
Consumer Care Team
Good Day,
Thank you for bringing this issue to our attention.
We sent you an email, requesting you to send your documents as pdf attachments. We are not able to open the files you sent
Regards,
Consumer Care Team
I sit possible that you can assign a case handler to me who can contact me so that I can send the information directly.
I find it strange that you cannot open Bayport's paid up letter as well as my ID.
I also had no email requesting this information except from TRANSUNION.
I would appreciate a case handler contact me as this would be the polite and professional thing to do after all my email that never had a response since last year.
your response will be appreciated.
If I am not going to get a response by the end of this week I will report this with the NCR as I have given you people enough time to sort me out which should be a simple thing to do as that is your job you get paid to do.
I am a quality analyst myself who comes from working in complaints so the I am appalled with how you guys handle complaints.
Thanks
I sit possible that you can assign a case handler to me who can contact me so that I can send the information directly.
I find it strange that you cannot open Bayport's paid up letter as well as my ID.
I also had no email requesting this information except from TRANSUNION.
I would appreciate a case handler contact me as this would be the polite and professional thing to do after all my email that never had a response since last year.
your response will be appreciated.
If I am not going to get a response by the end of this week I will report this with the NCR as I have given you people enough time to sort me out which should be a simple thing to do as that is your job you get paid to do.
I am a quality analyst myself who comes from working in complaints so the I am appalled with how you guys handle complaints.
Thanks