Disappointing service

I was in debit review *****ently and I was able to get assistance with clearing my name however when I try to see if I qualify for home loan or any loan I get declined as debit review flag still shows under name after even though I have clearance certificate, I was advised that get in touch with experian SA to get help.

I called customer care stayed on the line for 30 minutes with no help then other time I stayed on the line for 15 minutes with on help still and its costly on airtime. The Whatsapp chat is useless as the website. Can I please get someone to email or call me as I need help to fully clear my name.