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Lindie C

1 reviews | Active since Oct 2021

07 Feb 2022, 09:48

Debt review flag not been removed

I have been struggling to get a the debt review flag removed from my name. The debt review company does no longer practice and Experian keeps asking me for the debt counsellor to request it to be removed. As you can see it was sent to them in 2020 already. Communication is very slow and this is effecting my credit.

Sent: Monday, February 10, 2020 5:24 PM To: *** Cc: '***' <***>; ***; ***; EZA consumer <***>; ***; Sibongile Mbatha <***>; ***; Debtcounseling @TransUnion Africa <***>; Debt Counsel <***>; ***; Ipp Supplies Admin <***> Subject: KH Cahill ID: *** & B Cahill ID: *** Good day Please find attached Clearance Certificate for the above mentioned Consumers. Kindly remove the debt review flag from the Consumers Profile. Regards Anne-marie Regards SA Debt Review Anne-marie de Klerk Debt Counselling Consultant Tel: *** or Tel: *** or Cell: *** Fax: *** Email: *** Web: www.sa-debtreview.co.za Hannes de Klerk Debt Counsellor NCRDC773

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Lindie C's update08 Feb 2022, 10:58
Reviewer Update
Good day We would like to apologize for the delay in responding to your request. Section 21 of the National Credit Amendment Act requires the debt counsellor to submit a certified copy of the clearance certificate to the credit bureaus. The National Credit Regulator also requires the debt counsellor to submit the settlement letters that it obtained prior to issuing the clearance certificate at the same time to ensure that the rearranged accounts may be amended by the credit bureau as settled and to remove the negative months in arrears indicators from the payment profile of these accounts. Please ask the debt counsellor to submit the required documents to our debt review departments at *** and
***. This department will attend to the necessary amendments and will confirm with the debt counsellor once they process has been completed. Only the debt counsellor may send the documents to this e-mail address. ** If you debt have already done this, please submit a copy of the e-mail that was sent to *** so that we can follow up with this department on your behalf. Should you wish to discuss any of the content of this communication, please be advised that any of our Consumer Relations Consultants would be happy to assist Kind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.

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