Customer Service Does Not Exist In The Offices Of Experian SA

On 24 January 2019, I purchased 1 year access to my full credit report (Annual CreditExpert) as well as the Credit Risk Rating add-on.

I cannot access my product. The link to GET MY REPORT cannot be selected. The two links above (My Products and MyProfile) can be selected, as well as the two links below (Payment Information and Change Password/Pin) but the Get My Report link remains unable to click, and is not underlined like the other 4 links.

I have tried numerous times to phone the helpline and nobody answers and the phone just rings and rings.

I have sent emails as well, and nobody replies to those either.

From reading other people's ratings for Experian SA on HelloPeter, it seems like the only way to get anyone to assist you from this compan is to complain. Until a complaint is lodged, nobody from Experian SA gives a damn about a clients issues.

Totall unacceptable attitide.

Please contact me urgently to have this resolved before the close of business tomorrow (Thurday 1 August 2019), failing which I will take the matter to the newspapers so that an investigation can be launched into the complete lack of service by Experian SA.