Crying for help - Please assist me urgently

Hi I am just hoping someone will assist me, i have send multiple email requesting my credit report to be updated. I had an issue with somebody using my account and opened a Homechoice account. i reported the matter and it was sorted after i exhausted my energy(such an *********** business). I email experia a confirmation letter that my name was cleared by homechoice and requested an updated Credit Report. However my report is still showing the Homechoice account and my credit score is still the same there has been no change.

Please help me i really need my credit score to be updated so i can open an account. Please assist urgently