BK
Bronwan K
1 reviews | Active since Apr 2024
30 Apr 2024, 17:01
Credit Score Dispute
Dear Experian Customer Support,
I hope this message finds you well. I am writing to express my concern regarding the status of my complaint, which was submitted to Experian more than seven days ago. Despite the passage of time, I have yet to receive any updates or resolution on the matter.
I understand that you may be experiencing a high volume of inquiries, but I kindly request your assistance in expediting the handling of my complaint. The delay in response has caused inconvenience and frustration, and I am eager to have this matter addressed promptly.
Could you please provide me with an update on the status of my complaint and an estimated timeline for resolution? I would greatly appreciate any information or assistance you can offer in this regard.
Thank you for your attention to this matter. I look forward to a swift resolution and a satisfactory outcome.
Sincerely,
Helpful (0)
Replies (3)0
Replies (3)BK
Bronwan K's updateReviewer Update
02 May 2024, 08:19It's now a new month still NO response from Experian
BK
Bronwan K's update02 May 2024, 08:19
Reviewer Update
It's now a new month still NO response from Experian
BK
Bronwan K's updateReviewer Update
03 May 2024, 09:59Hello,
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress?
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress?
BK
Bronwan K's update03 May 2024, 09:59
Reviewer Update
Hello,
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress?
I am writing to follow up on my previous complaint, which was submitted over 14 days ago. Unfortunately, I have not received any response or resolution regarding my complaint. The only communication I have received so far is an assurance that someone will contact me, but I have yet to be contacted by Experian. I feel like I am stuck in a repetitive cycle without any progress?
BK
Bronwan K's updateReviewer Update
08 May 2024, 09:54I am extremely dissatisfied with the unprofessional response I received from Leah (Experian SA) regarding my ongoing credit score dispute. Despite providing the relevant month for investigation, which inherently includes the credit score, I am being asked to provide the score again. This suggests a lack of proper account checks and a failure to thoroughly review my previous emails.
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
BK
Bronwan K's update08 May 2024, 09:54
Reviewer Update
I am extremely dissatisfied with the unprofessional response I received from Leah (Experian SA) regarding my ongoing credit score dispute. Despite providing the relevant month for investigation, which inherently includes the credit score, I am being asked to provide the score again. This suggests a lack of proper account checks and a failure to thoroughly review my previous emails.
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"
Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.
I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.
Leah's response, which prompted this complaint, is as follows:
'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"