Credit Score Dispute

Good day,

I have been trying to get hold of Compuscan via telephone and via e-mail to assist me with having my credit report updated correctly as there is accounts under my report that has been paid up and I have provided Compuscan with all the needed documents, such as the paid up letters, ID documents (certified) and proof of address. I sent numerous e-mails dating from October till now and I have called the contact centre and head office to try and get some sort of outcome or assistance with this, however I have still not gotten any sort of update.

With the account laying open on my credit profile it is affecting me negatively as it is reducing my score and affecting me from applying for credit. I have contact Experian as Experian had the same accounts reflecting on my profile, however they have assisted me and the accounts has been removed from my Experian score, but for some reason I cannot get Compuscan to assist and get this updated.