SM
Sthembiso M
1 reviews | Active since Jun 2020
05 Nov 2020, 12:41
Credit Rating Not Moving for more than three months.
I had some issues with my creditors however all of them were paid up in May 2020 and you have cleared the credits after resolving the disputes however I have noticed that my credit rating is not changing. It has been on 632 for the past three to four months and I do not think this is correct as I have noticed that from Transunion it is fluctuating. Actually I am improving my rating on the other credit bureaus
Helpful (0)
Replies (6)0
Replies (6)
Experian SA's replyOfficial
05 Nov 2020, 16:54 Good Day,
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply05 Nov 2020, 16:54
Official
Good Day,
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
SM
Sthembiso M's updateReviewer Update
19 Nov 2020, 13:51Hi,
I sent you the below email and had no feedback from you ever since.
Good day,Thank you for your feedback and all the information provided however I am really struggling to understand the below graph considering you rinformation? There is absolutely something wrong with your system as I cannot be on 632 for the past four months.Regards SK Makatini
I sent you the below email and had no feedback from you ever since.
Good day,Thank you for your feedback and all the information provided however I am really struggling to understand the below graph considering you rinformation? There is absolutely something wrong with your system as I cannot be on 632 for the past four months.Regards SK Makatini
SM
Sthembiso M's update19 Nov 2020, 13:51
Reviewer Update
Hi,
I sent you the below email and had no feedback from you ever since.
Good day,Thank you for your feedback and all the information provided however I am really struggling to understand the below graph considering you rinformation? There is absolutely something wrong with your system as I cannot be on 632 for the past four months.Regards SK Makatini
I sent you the below email and had no feedback from you ever since.
Good day,Thank you for your feedback and all the information provided however I am really struggling to understand the below graph considering you rinformation? There is absolutely something wrong with your system as I cannot be on 632 for the past four months.Regards SK Makatini
Experian SA's replyOfficial
19 Nov 2020, 14:16Good day
Please respond to the email sent by our agent to you.
We would like to log the query with our score team to investigate further.
Best Regards
Consumer Care Team
Please respond to the email sent by our agent to you.
We would like to log the query with our score team to investigate further.
Best Regards
Consumer Care Team
Experian SA's reply19 Nov 2020, 14:16
Official
Good day
Please respond to the email sent by our agent to you.
We would like to log the query with our score team to investigate further.
Best Regards
Consumer Care Team
Please respond to the email sent by our agent to you.
We would like to log the query with our score team to investigate further.
Best Regards
Consumer Care Team
SM
Sthembiso M's updateReviewer Update
22 Nov 2020, 11:50Good day,
I have responded to your email and I need feedback because there is definitely something wrong with your scoring system. Until I get proper and fair feedback from you I will continue posting and raise my voice with your unsatisfactory service.
There is no way that my score can be the same for more than four months even with my poor payment history.
Regards
Sthembiso Kenneth Makatini
***
I have responded to your email and I need feedback because there is definitely something wrong with your scoring system. Until I get proper and fair feedback from you I will continue posting and raise my voice with your unsatisfactory service.
There is no way that my score can be the same for more than four months even with my poor payment history.
Regards
Sthembiso Kenneth Makatini
***
SM
Sthembiso M's update22 Nov 2020, 11:50
Reviewer Update
Good day,
I have responded to your email and I need feedback because there is definitely something wrong with your scoring system. Until I get proper and fair feedback from you I will continue posting and raise my voice with your unsatisfactory service.
There is no way that my score can be the same for more than four months even with my poor payment history.
Regards
Sthembiso Kenneth Makatini
***
I have responded to your email and I need feedback because there is definitely something wrong with your scoring system. Until I get proper and fair feedback from you I will continue posting and raise my voice with your unsatisfactory service.
There is no way that my score can be the same for more than four months even with my poor payment history.
Regards
Sthembiso Kenneth Makatini
***
Experian SA's replyOfficial
23 Nov 2020, 08:05Good day
Please note that we are investigating with our scoring team on your behalf.
Kind Regards
Consumer Care Team
Please note that we are investigating with our scoring team on your behalf.
Kind Regards
Consumer Care Team
Experian SA's reply23 Nov 2020, 08:05
Official
Good day
Please note that we are investigating with our scoring team on your behalf.
Kind Regards
Consumer Care Team
Please note that we are investigating with our scoring team on your behalf.
Kind Regards
Consumer Care Team
SM
Sthembiso M's updateReviewer Update
28 Nov 2020, 07:59Good morning
How long do these kinds of disputes take?
It has been almost a month since I complained on Hello Peter platform and almost two weeks since you said you have logged with your scoring team.
I desperately need feedback from either you or someone as this is really frustrating.
RegardsSthembiso Kenneth Makatini
How long do these kinds of disputes take?
It has been almost a month since I complained on Hello Peter platform and almost two weeks since you said you have logged with your scoring team.
I desperately need feedback from either you or someone as this is really frustrating.
RegardsSthembiso Kenneth Makatini
SM
Sthembiso M's update28 Nov 2020, 07:59
Reviewer Update
Good morning
How long do these kinds of disputes take?
It has been almost a month since I complained on Hello Peter platform and almost two weeks since you said you have logged with your scoring team.
I desperately need feedback from either you or someone as this is really frustrating.
RegardsSthembiso Kenneth Makatini
How long do these kinds of disputes take?
It has been almost a month since I complained on Hello Peter platform and almost two weeks since you said you have logged with your scoring team.
I desperately need feedback from either you or someone as this is really frustrating.
RegardsSthembiso Kenneth Makatini