CREDIT DISPUTE

The level of *********** my wife and I have experienced is unbelievable for a multi national company. We have a disputed issue that has been on the system since 11th April 2023 and no update done on our profiles. We have been calling for hours with no assistance and being referred to a team leader by the name of Lia Ramokgopa who does not pick her phone. When you call, you wait for at least 45min and when you eventually get through you told different stories every day which don't make sense and credit profile not updated as promised. This obviously has an impact on our credit worthness and ability to access credit at a competitive interest rate in these difficult economic times. This is unacceptable and would even argue that big banks like FNB should not associate themselves with such a shame of a company. Just go to their Facebook page and see the complaints and they default responses that deflate peoples concerns. I guess the next best thing is to report to the NCR.