KT
Khotso T

1 reviews | Active since Feb 2021

04 Feb 2021, 10:38

Contact

I am trying to get my credit report. I sent an email to eza. *** on the 26th Jan and haven't received a response. I followed up later with no response.

I called the contact centre and the agent told me to go to the web site. I informed the agent that I had tried but authentication process required me to call in to the contact centre since my details have changed.

The call centre waiting time is 37 mins and the agent eventually hung up without any assistance. He said he is asking for help from Joburg and we waited and the lone cut.

I have now been battling for over a week to get my credit report with no hope of success.

0
Replies (1)
Experian SA
Experian SA's reply05 Feb 2021, 11:58
Official
 Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Consumer Care Team