NR
Naeema R

1 reviews | Active since May 2019

15 Jan 2020, 19:45

Consumer records not updated after exhausting the options available- Experian Credit Records

I have contacted *** to Dispute accounts with proof of paid up letters with no response since 08th January 2020. I then thought that maybe they open probably this week so I emailed another following up query receipt of my email, still no response to date.

I called Transunion with telephonic acknowledgement that all the accounts were paid up, got a report from Compuscan with acknowledgement that all the accounts were indeed paid up .Could you please investigate why a consumer needs to jump through all these hoops to clear paid up records ?

Hope to receive consumer assistance regarding this issue.

Thanks in advance

0
Replies (3)
Experian SA
Experian SA's reply16 Jan 2020, 11:26
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
NR
Naeema R's update13 Feb 2020, 20:00
Reviewer Update
And I would like to thank Experian SA for fulfilling their promise on getting my query sorted out within the 21 day waiting period. I thank you for updating the details on my profile thank you
Experian SA
Experian SA's reply14 Feb 2020, 08:06
Official
Good day

Thank you for the feedback.

 
Regards, 
Experian Contact Centre