LM
Louise M
1 reviews | Active since Oct 2011
03 Oct 2025, 14:00
CONSULTANTS DON'T ANSWER PHONES. CONSULTANTS DON'T READ EMAILS. EXPERIAN DOESN'T UPDATE RECORDS CORRECTLY.
They don't answer their phones. Their automated voice recording says to send them an email. The email gives a generic response from consultants saying log a query online. I can't log a query online as my cell number has changed so I can't access my profile (which I stated in my email) however the consultants just send a generic reply and don't even bother to read your email. I have a mobicred account that was closed in May still reflecting on my profile and no-one can assist. If they are going to display all your financial details to the world, the least they can do is get it right.
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Replies (1)LM
Louise M's updateReviewer Update
10 Oct 2025, 12:50Good day,
Why is Mobicred a THREE YEAR retention period from date of closure? Why do FNB credit card etc... come off within 3 months of closing them yet. I don't understand why it would still reflect as if I still have a R 30,000 limit with them when the account is closed? This is what was happening on clearscore.
Regards,
Louise
Why is Mobicred a THREE YEAR retention period from date of closure? Why do FNB credit card etc... come off within 3 months of closing them yet. I don't understand why it would still reflect as if I still have a R 30,000 limit with them when the account is closed? This is what was happening on clearscore.
Regards,
Louise
LM
Louise M's update10 Oct 2025, 12:50
Reviewer Update
Good day,
Why is Mobicred a THREE YEAR retention period from date of closure? Why do FNB credit card etc... come off within 3 months of closing them yet. I don't understand why it would still reflect as if I still have a R 30,000 limit with them when the account is closed? This is what was happening on clearscore.
Regards,
Louise
Why is Mobicred a THREE YEAR retention period from date of closure? Why do FNB credit card etc... come off within 3 months of closing them yet. I don't understand why it would still reflect as if I still have a R 30,000 limit with them when the account is closed? This is what was happening on clearscore.
Regards,
Louise