1 reviews | Active since Jun 2017
Confirmation of Removal of Account
I purchased a report about 3 weeks ago and noticed a Lewis Stores unpaid and slow paying on my profile - a case of incorrect identity. I contacted Compuscan to assist in getting this removed and in turn, they requested affidavits, payslip, proof of address, certified IDs and a myriad of documents to assist. This is understandable considering the information they deal with.<br> <br> I, however, elected to direct with Lewis stores accounts who, in fact, noted the error and requested Compuscan to please remove the ID from my profile. All I want to see is IF THIS HAS BEEN DOME.<br> <br> Emails are ignored and messages not rep**** to. Online chat says I should follow procedure and fill out forms - but the issue has already been resolved and it's matter of Compuscan following instruction and removing as per Lewis request.
We are pleased to confirm that our consumer care agent has been in contact with you via Live Chat, where she explained the need for the requested documents and also explained the process that, by law, we are required to follow. Please note, as per our previous communication that the relevant consumer care agent will send you a reference number confirming that we are tending to your request.
Kind Regards,
We are pleased to confirm that our consumer care agent has been in contact with you via Live Chat, where she explained the need for the requested documents and also explained the process that, by law, we are required to follow. Please note, as per our previous communication that the relevant consumer care agent will send you a reference number confirming that we are tending to your request.
Kind Regards,