sM
sipho M
1 reviews | Active since Jan 2019
01 Oct 2020, 13:11
compuscan/Experian bad service
I am one of the south african society having a problem about Compuscan/Experian. Mr Arno Buekes knows me very well. my id number *** have been fixing same issue with you for the past year. Seemingly you destroying future of south sfricans not to obtain credit . At experian accounts payments are updated and compuscan does not update. None of my accounts are in errears or overdue. Theres always nagative information on my report. Woolworths account was removed from my compuscan report and when i checked Experian still showing.
please explain below comments on my profile. As each comment added in my name reduces score
* you are relying too much on revolving credit ( share accounts that i am relying on ) * Keep paying your unsecured accounts * Pay back more of your outstanding balances to improve your score * Secured accounts could help show that your can stick to a repayment schedule
Helpful (0)
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Replies (2)
Experian SA's replyOfficial
01 Oct 2020, 16:16Good day Sipho
Apologies for the bad experience you encountered with us.
We have escalated your issue to the consumer care team who will be in contact with you.
Kind Regards,
Apologies for the bad experience you encountered with us.
We have escalated your issue to the consumer care team who will be in contact with you.
Kind Regards,
Experian SA's reply01 Oct 2020, 16:16
Official
Good day Sipho
Apologies for the bad experience you encountered with us.
We have escalated your issue to the consumer care team who will be in contact with you.
Kind Regards,
Apologies for the bad experience you encountered with us.
We have escalated your issue to the consumer care team who will be in contact with you.
Kind Regards,
sM
sipho M's updateReviewer Update
02 Oct 2020, 10:50i disagree with below email content recieved. comments added on my profile does indeed reduce the score. comapre my profile on the 23 January 2020 all queried four comments were added and my score was 627. after my query on profile 11 March 2020 only two comments were listed and my score was 649.
* Secured accounts could help show that your can stick to a repayment schedule
* you are relying too much on revolving credit
if you can remove some of the comments you will be able to see what i am talking about. please stop making excuses . i monitor my report often and the game you playing .
Good day Sipho We have received your complaint on Hello Peter in regards to your Woolworths account and the indicators for your score. We had a look on your profile and we do see a Woolworths account on your report which is showing as closed. If you do have a active account with them please advise us of the account number so that we can investigate further for you. The indicators under your score does not decrease your score, it is a guideline for you as a consumer. Your providers do not see that indicators, they just see you accounts and payment history. The indicators on your profile is just giving you advice on how to improve your score by paying your outstanding balances or keep paying your unsecured accounts. These comments has no influence on your score, the only information that can influence your score is your account information on your profile. Kind Regards, Hello Peter Complaints Team Consumer Care | Customer Relations Centre Compuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch, 7600 Tel: +***0
* Secured accounts could help show that your can stick to a repayment schedule
* you are relying too much on revolving credit
if you can remove some of the comments you will be able to see what i am talking about. please stop making excuses . i monitor my report often and the game you playing .
Good day Sipho We have received your complaint on Hello Peter in regards to your Woolworths account and the indicators for your score. We had a look on your profile and we do see a Woolworths account on your report which is showing as closed. If you do have a active account with them please advise us of the account number so that we can investigate further for you. The indicators under your score does not decrease your score, it is a guideline for you as a consumer. Your providers do not see that indicators, they just see you accounts and payment history. The indicators on your profile is just giving you advice on how to improve your score by paying your outstanding balances or keep paying your unsecured accounts. These comments has no influence on your score, the only information that can influence your score is your account information on your profile. Kind Regards, Hello Peter Complaints Team Consumer Care | Customer Relations Centre Compuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch, 7600 Tel: +***0
sM
sipho M's update02 Oct 2020, 10:50
Reviewer Update
i disagree with below email content recieved. comments added on my profile does indeed reduce the score. comapre my profile on the 23 January 2020 all queried four comments were added and my score was 627. after my query on profile 11 March 2020 only two comments were listed and my score was 649.
* Secured accounts could help show that your can stick to a repayment schedule
* you are relying too much on revolving credit
if you can remove some of the comments you will be able to see what i am talking about. please stop making excuses . i monitor my report often and the game you playing .
Good day Sipho We have received your complaint on Hello Peter in regards to your Woolworths account and the indicators for your score. We had a look on your profile and we do see a Woolworths account on your report which is showing as closed. If you do have a active account with them please advise us of the account number so that we can investigate further for you. The indicators under your score does not decrease your score, it is a guideline for you as a consumer. Your providers do not see that indicators, they just see you accounts and payment history. The indicators on your profile is just giving you advice on how to improve your score by paying your outstanding balances or keep paying your unsecured accounts. These comments has no influence on your score, the only information that can influence your score is your account information on your profile. Kind Regards, Hello Peter Complaints Team Consumer Care | Customer Relations Centre Compuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch, 7600 Tel: +***0
* Secured accounts could help show that your can stick to a repayment schedule
* you are relying too much on revolving credit
if you can remove some of the comments you will be able to see what i am talking about. please stop making excuses . i monitor my report often and the game you playing .
Good day Sipho We have received your complaint on Hello Peter in regards to your Woolworths account and the indicators for your score. We had a look on your profile and we do see a Woolworths account on your report which is showing as closed. If you do have a active account with them please advise us of the account number so that we can investigate further for you. The indicators under your score does not decrease your score, it is a guideline for you as a consumer. Your providers do not see that indicators, they just see you accounts and payment history. The indicators on your profile is just giving you advice on how to improve your score by paying your outstanding balances or keep paying your unsecured accounts. These comments has no influence on your score, the only information that can influence your score is your account information on your profile. Kind Regards, Hello Peter Complaints Team Consumer Care | Customer Relations Centre Compuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch, 7600 Tel: +***0