CN
Chenell N

1 reviews | Active since Jul 2020

27 Jul 2020, 14:54

Compuscan worst Credit bureau - Outdated and inaccurate

Compuscan worst Credit bureau - Outdated and inaccurate I FULLY AGREE!!!! Due to them not updating my son struggle once again to get vehicle finance after he has a paid up letter that is was paid up in August 2019. He contacted compuscan and no one can asisst due to their system having technical errors and the bank declined him due to their errors and after numerous phone calls no one can assist, so fed up all other credit bureau's is up to date only Compuscan is not updated. Funny part is this was cleared 4 months ago and it is reflecting again and was told by consultant it is due to a system error on their side so how many people will be affected now with the same problem. I refuse to wait 30 days for this to be cleared so will be reporting this Credit ombud as well. Verry unhappy about this spend hours on phone getting no help at all!!!!!!!!!!!!!!!!!!

0
Replies (4)
Experian SA
Experian SA's reply27 Jul 2020, 15:53
Official
Good day Chenell

We apologise for your bad experience.

We have escalated your matter to the relevant department and our consumer care team will be in contact with you.

Kind Regards, 
CN
Chenell N's update28 Jul 2020, 15:38
Reviewer Update
Can we please get an update on what is happening cause If I read all the complaints this is a while now and we did not get any satisfaction on the feedback we had, problem not solved. How is this affecting everybody's credit score now due to your system error.
Experian SA
Experian SA's reply28 Jul 2020, 17:04
Official
Good day Chenell

We are in contact with your son in regards to his complaint and will do our best to resolve his query.

Kind Regards, 
CN
Chenell N's update14 Sept 2020, 10:02
Reviewer Update
Still not sorted ????this is becoming a serious problem.