LE
Linda E

1 reviews | Active since Sept 2018

17 Aug 2019, 05:41

Compuscan rip me off and failing us as consumers in SA

Unapdated credit profile and unremoved old data on my credit report. Ive noticed with great concern the unnecessary, old, paid off accounts to my compuscan credit report. This has a huge impact on my day to day since the data on my credit profile has stoped my score gradually yet i paid every months. Here are my satisfactory come from :

1. Lewis Stores account shows in arrears yet ive alwsys paying on time and every month. 1 Lewis account seems updated correctly other not updated which is acc no. 002994

2. What information older than 5 years as per laws says still reflecting on my credit profile here iam talking ablut Real People account. It over 5 years now but still compuscan did not remove it.

3. My credit score dropped unexpectedly and has created impression that your systems are failing us consumer as our right protected by constitution and legal frameworks. Please kindly remove all unnecessary, outdated data and regenerate and produce new credit report.

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Replies (2)
LE
Linda E's update17 Aug 2019, 05:42
Reviewer Update
Id. ***
Experian SA
Experian SA's reply19 Aug 2019, 12:10
Official
Good day

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.  

Kind regards,