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DJ
Danie J

1 reviews | Active since Jan 2012

07 Feb 2019, 16:20

Compuscan not helpful at all

Compuscan stores outdated information on my profile and are not helpful in removing / updating this information. A listing on my name was supposed to be removed on the 18th of January 2019 but still not been done. Compuscan now disputes that they received notice and now are expecting me to wait 21 days to resolve. This will then be a total of 42 days to remove a listing.

0
Replies (6)
Experian SA
Experian SA's reply07 Feb 2019, 16:45
Official
Good day

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.  

Kind regards,
DJ
Danie J's update07 Feb 2019, 16:49
Reviewer Update
Good day, I would appreciate a resolve by tomorrow. Judging by your Hellopeter profile, this is a habit of Compuscan ?
Experian SA
Experian SA's reply08 Feb 2019, 08:44
Official
Good day Danie

As advised in our mail to you yesterday, we will do our best to get this resolved as soon as possible.

We will contact you to provide you with an update.

Kind Regards, 
DJ
Danie J's update13 Feb 2019, 10:03
Reviewer Update
Good day, This has still not been resolved !!!
DJ
Danie J's update13 Feb 2019, 10:08
Reviewer Update
Thank you to Arno Beukes for taking ownership of this issue and resolving it. Your assistance is appreciated.
Experian SA
Experian SA's reply13 Feb 2019, 10:42
Official
Good day Danie

Thank you very much for the feedback.

We will pass on the message to Arno Beukes and glad that we could be of assistance.

Have a good day further

Kind Regards,