MN
Malan N
1 reviews | Active since Feb 2019
06 Feb 2019, 12:55
Compuscan is sloppy and slow
I dont understand credit bureaus sometimes.
I sent a dispute that my truworths account has prescribed. I scan all required docs. Twice they tell me they cant see the documents and they are not clear.
I sent the same documents for online registration at a different business and they had no issues. So i dont uderstand why i can see the documents a different business can clearly see the documents and compuscan cannot.
Delay tactic maybe,
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Experian SA's replyOfficial
06 Feb 2019, 13:17Good day Malan, we are sorry that you are experiencing frustration with us.
We can assure you that we do not employ delay tactics. It would be a waste of both your and our time and money and we would not benefit from a delay in any way, shape or form. The ultimate benefit lies in the data being correct.
We have looked at your documents again and unfortunately, we are not able to read the ID number on the ID document. The image is very small and when we enlarge it, the number distorts. We have however managed to locate the credit report that you sent and we will respond to you shortly.
Wishing you all the best.
Kind regards,
Compuscan
We can assure you that we do not employ delay tactics. It would be a waste of both your and our time and money and we would not benefit from a delay in any way, shape or form. The ultimate benefit lies in the data being correct.
We have looked at your documents again and unfortunately, we are not able to read the ID number on the ID document. The image is very small and when we enlarge it, the number distorts. We have however managed to locate the credit report that you sent and we will respond to you shortly.
Wishing you all the best.
Kind regards,
Compuscan
Experian SA's reply06 Feb 2019, 13:17
Official
Good day Malan, we are sorry that you are experiencing frustration with us.
We can assure you that we do not employ delay tactics. It would be a waste of both your and our time and money and we would not benefit from a delay in any way, shape or form. The ultimate benefit lies in the data being correct.
We have looked at your documents again and unfortunately, we are not able to read the ID number on the ID document. The image is very small and when we enlarge it, the number distorts. We have however managed to locate the credit report that you sent and we will respond to you shortly.
Wishing you all the best.
Kind regards,
Compuscan
We can assure you that we do not employ delay tactics. It would be a waste of both your and our time and money and we would not benefit from a delay in any way, shape or form. The ultimate benefit lies in the data being correct.
We have looked at your documents again and unfortunately, we are not able to read the ID number on the ID document. The image is very small and when we enlarge it, the number distorts. We have however managed to locate the credit report that you sent and we will respond to you shortly.
Wishing you all the best.
Kind regards,
Compuscan