Compuscan insists on dragging their feet to conclude an already resolved matter

I raised a dispute with Compuscan regarding two accounts with a Microlender(Letsatsi Finance & Loans) that I had settled and submitted the Paid Up letters. Compuscan in turn e-mailed the Microlender to confirm/enquire about the validity of my payment. The microlender confirmed all of this on e-mail. I called last week Monday and all of this was confirmed and I was told my dispute is not in the "Update Queue". When I called this morning the agent basically told me I must chill they still have 14 working days to resolve the matter. This matter is already resolved why is it taking so long to just update my records and let me be well on my way to recovering my credit score. I mean why make me wait till next year to do something so simple. I am really not happy with the response I received